Job Description

Position Title: Student Support Executive/Tele-Counsellor (via Inbound – Outbound calls/eMail) (Full Time)

Purpose: To counsel and provide guidance to engineering students for admission in various online/offline courses for preparation of competitive exams like GATE, ESE, PSU’s etc.

Responsibilities

• To receive inbound calls and counseling engineer aspirants.
• To do outbound calls as per the leads received from support teams
• To counsel prospective students on telephone/IVRs/Online.
• To escalate the prospects/queries, if required on time
• To manage front office desk by resolving student’s face to face queries, if required.

Competencies

• Command on verbal/Written English communication skills
• Telephone handling skills – Voice/Tone/Pitch/Timely Information
• Persuasive skills, Multitasker
• Adaptable, flexible and fast learner
• Self-motivated, High Integrity, Independent & Outside the BOX thinker

Educational Qualifications

• Graduate/Post Graduate

Experience

• 1 – 3 years of experience in Tele-Counselling
• Preference to experience in Education (EdTech) industry

Location:

Hauzkhas, Kalu Sarai – New Delhi

WFO/6 days

Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 – ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Flexible shift