Are you motivated to make a difference in the international education sector? Are you determined to deliver optimal results? We’re looking for a Associate Director Client Success to be part of our GMO team to drive growth for MSM. This is a highly influential role within the company that requires you to spearhead campaigns and initiatives to promote the business in India.

The Role

The Associate Director Client Success is responsible for developing and implementing strategic business development plans that enhance MSM’s ability to pursue new markets and implement new solutions. This includes overseeing business verticals that assist in determining the best avenues to enhance M Square Media (MSM)’s services, focusing on initiatives that improve MSM’s profitability and marketability, and directing an assortment of activities in support of acquisitions, strategic alliances and re engineering of projects.

What You’ll Do:
You will work closely with the Director Client Success and Vice President – Indian Subcontinent ,and be responsible for developing strategies to coordinate and manage projects in line with business objectives. Your responsibilities will include:

Managing client relationships and being responsible for the company’s sales and services, with the ultimate objective of ensuring the overall success of MSM GMO.

Be the owner of the MSM – GMO P&L.

Create and Forecast budget with ability to execute project plans, manage multiple tasks, prioritize workloads and manage individual/team budgets.

Leverage an approach to constantly improve results and increasing the impact on revenue and profitability

Nurture and Develop a strong team under you with winners attitude, to ensure smooth task functioning and closures.

Ensure all Audits and Quality checks are in place

Ensure that the admissions team maintain the stipulated TAT

Plan the trips of the visiting delegates from partner Institutions

Establish and maintain positive and productive relationships with counsellor and overseas education consultants

Hold presentations, seminars and spot evaluation sessions

Develop implement and manage Sales and Marketing strategy to maximize international student recruitment and Target Achievements

Train and mentor others and design training programs for the Team

Proactively generate ideas to develop business opportunities

Speak effectively to small and large groups in both informal and formal settings. Maximize student recruitment to achieve financial goals established for the region

Represent MSM and pitch MSM services to higher education institutions and prospective students

Provide strategies on how to increase international student enrolment at MSM partner institutions based on research and market analysis

Engage and maintain communication with agents regularly

Mentor and guide agents to improve the quality and volume of international student enrolment

Disseminate communications and activities online using CRM and social media platforms including delivering key or inspiring messages and encouraging engagement from agents, higher education institution leaders, and students

Troubleshooting during the crisis and taking the lead

Who We Are Looking for:
Minimum of 8+ years of experience in International Education

Master’s degree, MBA or any other related field, strongly preferred

Fluent in the English language

Significant experience in the sales and marketing domain

Competencies:
Can work independently with minimal supervision

Can exercise sound judgment and maintain a high degree of confidentiality

Has outstanding negotiating skills

Exceptionally well organized and driven by success

Can thrive in high-pressure situations

Analytical thinker with superior problem-solving skills

Decisive and committed

A natural leader who motivates and inspires people around them

Location:
India

What We Offer

The opportunity to have an impact on thousands of learners’ lives

To work with a brilliant and globally diverse team