Lead Associate-MIS Training Hiring for Job at Nasik Full Time

Job Description:

The main purpose of this position is to manage and monitor Data for SNL Training and provide Training performance across Shipping & Logistic Vertical on the Business intelligence tools.• Work with the Trainers and business to ensure process are followed and accurate New Hire & Training activities information is held
• Ensure team deliver effective scheduling and understand impacts on the wider business
• Work with Trainers to ensure processes & activities are managed in line with the clients processes, whilst taking into account what we need to deliver contractually.
• Ensure regular review of key Training metrics; utilization & shrinkages, commitment, New Hire Performance capturing
• Ensure data held is compliant with DPA policies and sharing of any staff data is closely monitored and controlled.
• Develop and support team to ensure clarity of role and strong skills required to complete tasks
• Correct booking of segments (billable purposes)
• Capturing Attritions in during new hire training intervention.
• Work well under pressure and customer service orientated
• Strong communication ,interpersonal and conflict handling skills
• Excellent written, verbal communication and presentation skills
• Good planning, organizing and time management skills
• Strong analytical ability and statistical mathematical ability
• High attention to detail and accuracy
• The ability to:
• Interpret information and identify anomalies or patterns
• take ownership and deliver results
• Energetic
• Proactive
• Effective emotional Intelligence
• Strong customer service orientation

Qualifications

Any Graduate
Minimum 1 year in existing Role
Efficient in MS Office packages, specifically Excel
Knowledge of any Business Intelligence tool preferably Power BI
Knowledge of call center metrics
Knowledge of ESS