Opportunity and Role Description

TLDR version

Who : User-centric people passionate about planning and implementing experience-forward projects and processes

What : Supporting Kraftshala students with their program and/or placement journeys through the Marketing Launchpad Program by creating delightful and impactful experiences

Why : If you draw energy and satisfaction by helping people become a better version of themselves and have a knack for problem-solving, this is the role for you.

About us : Kraftshala is one of the fastest-growing edtech companies with a mission to help a million students launch their careers in marketing, sales, and more. We’ve already launched thousands of careers in companies like Performics, Sokrati, GroupM, Nykaa, Tata Cliq, Coursera and are growing 3X year-on-year by building pay-after-placement programs that ensure our students are trained by industry experts who are passionate about injecting care in the higher education ecosystem. Kraftshala is backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants.

Role Description

As part of the Program Management intern profile, you could either be taking care of Program Operations, OR Placement Operations. For either role, your goal would be to lead and execute various activities that lead to a gold-standard experience for students. Please read below to know more about each of these roles :

Program Operations Management

Planning activities and resources for incoming batches of students

Ensuring students receive all program, project, other initiatives, etc. related information in time and in-full

Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external, – Academic Team, Product & Tech Team, Industry experts, current and ex-students, etc.

Coordinating with different teams to ideate new activities that will further improve their experience and executing the same

Keeping a close watch on the feedback received from the students on various initiatives and incorporating any changes required to further enhance the experience

Focusing on diagnosing & removing bottlenecks in students’ learning processes

Being a trusted advisor for the student, helping them maintain their motivation & commitment to excel during the training & further stages on their journey to securing a placement

Work on maintaining and further improving our advocacy score of 95% (which has been hard-earned by the team) and work on being entrusted to deliver an outstanding experience

Placement Operations Management

Running end-to-end placements process for a recruiter alongside respective team member(s)

Planning activities and resources for the upcoming placements season for both, the students and the recruiters

Communicating effectively with recruiters and students actively to ensure flawless process execution

Ensuring students receive all placement-related information in time and in-full

Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external, – ReP Team, Academic Team, Marketing team, recruiter, etc.

Managing the stakeholders effectively to resolve all doubts and challenges

Keeping a close watch on the placements process to further enhance the experience for both, the students and the recruiters

Must-Have Skills:
Ability to clearly and crisply communicate ideas, both verbally and in writing

High accountability and responsibility to ensure flawless execution on a day-to-day basis

Working knowledge of MS Office (Excel and Powerpoint) and comfort with the general usage of tools and technologies that support process automation

Empathy and a high Emotional Quotient to actively engage with students, understand & solve their queries

A user-focused mindset so that you are highly responsive to program participants, design processes, and activities keeping their needs in mind.

Demonstrated ability to take ownership and drive results to independently manage a set of programs

A knack for getting things done

Good attention to detail

Good to Have Skills

A structured approach to problem-solving, that involves struggling with the problem until you are able to isolate the Why before coming to a solution

What is the recruitment process:
As a small team (~75 folks), it’s imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation (telephonic/video conference) with us will last about 30-60 minutes. Typically the whole process takes between 8 – 15 business days depending on your and our schedules. The process will occur over telephonic calls, so you don’t need to worry about travel.

Skill Assessment Task: This will be a task that assesses you on some of the core skills you’ll need to succeed in this role.

Technical conversation: This will be a telephonic call with our current Program Management team wherein you can expect to be evaluated on your management skills and other competencies needed for the job (mentioned below).

Culture fit conversation: A telephonic conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode.

Extending an offer: If all goes well, we will extend an offer that will mention the relevant details.

Compensation:
You should expect a stipend of 18k for the next 6 months of internship.

The salary on confirmation will be 4 LPA depending on the competency level with a 90-10 split between fixed and variable.

Other benefits include flexible holiday schedules, access to mentors from across the industry, and a library of books and courses to further your professional/ personal life.

Schedule:
You would be working 5 days a week. Every alternate Saturday would be a working day for which you would be getting a comp-off during the week. This system is followed as our students have classes for 6 days a week.

Other benefits include flexible holiday schedules, access to mentors from across the industry, and a library of books and courses to further your professional/ personal life.

Location:
Delhi (Sarita Vihar)

More about the company:
At Kraftshala, we believe that higher education in India and across the globe lacks accountability to the students they are meant to serve, in large part because the people working in the system aren’t provided meaningful incentives to improve career outcomes for students. It’s also what keeps the best industry practitioners from getting involved in training, and in turn, perpetuating a culture of mediocrity.

We are trying to change that around by building pay-after-placement programs that ensure our students are trained by industry experts who are passionate about injecting care in the higher education ecosystem.

The problem we are solving is complex but critical to solve. We’d love to meet you if you’d like to play an active part in this solution.

Also, feel free to watch what our students have to say about the program here 🙂

Funding:
Kraftshala is backed by a number of eminent investors, including

Phanindra Sama, co-founder at Redbus and an early investor in unicorns like Unacademy and Innovacer

Amit Kumar Agarwal, Saurabh Garg, and Akhil Gupta, co-founders at Nobroker.com (India’s first realty startup unicorn)

Sujayathi Ali, Co-founder at ShopUp and Voonik

Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestlé S.A. and Professor, ISB)

Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India’s largest SEO/ performance marketing agency)

What we value (the Kraftshala Kode):
Like all good companies, we value integrity, excellence, respect, inclusion, and collaboration. Our team’s distinctiveness comes from the following:

We seek a user-centric mindset so that we can Scale with Soul. People who start with the user and work backward, and take every opportunity to add value, even if they have to go well beyond, fit right in.

We believe speed matters enormously in business. We value people who have a bias for action and are willing to take calculated risks in the face of uncertainty.

We are a team of learners who like to observe, read, reflect and seek feedback to be better today than we were yesterday.

We value problem-solving skills. We look at problems objectively, solve for root causes, make decisions for long-term good instead of short-term gain, and don’t let processes get in the way of value addition.

We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership.

We aim for consistency and reliability and expect the same from others. Predictability just makes everyone’s life a lot smoother.

We like people who are real, open, and direct in communication, while still being empathetic.

We are practical optimists. Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.