Kaplan Hiring For Head of Admissions, US Partners at Delhi, India Full Time

Kaplan International, a division of Kaplan Inc. is an exciting company in the world of international education. We offer a range of courses from university preparation programs in the UK, Australia, USA, China, and Japan through to full degree programs, in partnership with universities at locations in Singapore, Hong Kong, North America and Australia. Through our academic partnerships with leading universities, we provide expertise in international student recruitment and focus on first-rate pastoral care and student support. We provide international students with high-quality, flexible international education and study opportunities.

About Our North America Partners

We work with four world-class Universities in North America: Arizona State University, Pace University (New York), University of Connecticut, and Simmons University (Boston). Through close partnerships with these four internationally renowned Universities, we welcome thousands of students each year from more than 100 countries to study.

• Arizona State University is the No. 1 public university chosen by international students and for the 7th year in a row, was recently named No. 1 among the US’s most innovative Universities.
• Pace University, with its main campus based in the ideal setting of Lower Manhattan has over 8,000 students completing internships and work experiences every year.
• University of Connecticut is a research-led University ranked amongst the top 25 public Universities in the USA, set on a picturesque New England campus half-way between Boston and New York City.
• Simmons University, located in central Boston and part of the Colleges of Fenway, offers over 50 majors and programs to choose from.

Kaplan International share the vision of our North America Partner Universities to support talented international students undertaking their degrees in some of the world’s most popular student destinations, Arizona, Boston, Connecticut, and New York.

About The Role

Admissions is on the frontline of our business. The team performs a key role in recruiting high-quality students from around the globe to our university partners in the North America. Our Application Management Team are responsible for the initial assessment of a student’s suitability, counselling students and agents through the enrolment process and keeping a close eye on the ambitious recruitment targets which we commit to meet each year for our university partners. Our team have a wealth of knowledge about our university partners’ programs, attend to every detail of an application and apply their critical judgement to make the right decisions on which applications are the right ones to submit to our partners. This is all done at speed and whilst ensuring that student, agents, and parents are kept in the loop and receive first-rate customer care.

As Head of Admissions, US Partners, ISC, based in our Delhi office, you will provide the vision, leadership, management, and coordination of Kaplan’s admission services to our US university partners. To do this:

• You will lead the India based Admissions team to assess and submit high quality student applications to our US partners, while ensuring industry-leading service levels throughout the student journey
• You will be responsible for meeting ambitious student recruitment targets to the Universities through superior service, close collaboration with the ISC and global recruitment teams, and by identifying and addressing points of attrition in the admissions cycle.
• You and your team will have strong relationships with our partner agents to help identify market needs and trends.

You will report into the Director of Application Management, US, Kaplan International, based in Delhi.

You’ll be directly responsible for the following:

• Leading, managing, and building an industry – leading team of 50+ Application Officers and Managers in our Delhi office
• Ensuring student recruitment targets are met and recruitment opportunities uncovered.
• Ensuring a first-class experience for students, parents, agents, sponsors, and University staff
• Maintaining high team standards of the set admissions processes and ensuring streamlined operations
• Continual assessment, development, and implementation of areas of improvement within the team, with our service levels and with processes in consultation with the Global Head of Admissions
• Building effective and collaborative relationships with cross functional internal teams including Sales, Global Engagement & Partnerships, Marketing, IT, and other US College teams
• Providing regular management information including performance to SLAs and identification of recruitment risks and opportunities
• Providing market and industry insight and intelligence
• Supporting commercial and strategic recruitment priorities

About You

Essential:

• Bachelor’s degree.
• A minimum of 5 years’ experience leading an admissions team to success
• Strong knowledge of the US education system and the international student recruitment industry
• Target-driven and customer focused.
• Extensive experience using and understanding CRM systems and developing processes.
• Experience formulating and executing department strategy.
• Ability to lead, coach, motivate and inspire staff to be industry leaders.
• Ability to ‘roll with the punches’ and adapt to change easily, leading a team to the same.
• Ability to prioritise and plan work effectively under tight deadlines, and under pressure with competing priorities.
• Outstanding attention to detail
• Excellent team skills and the ability to work without close supervision.
• Strong problem-solving skills and ability to think on one’s feet.
• Ability to work flexibly within a matrix reporting structure and work collaboratively with all levels within the organization.
• Excellent negotiating skills with the ability to influence internally and externally.
• Multicultural outlook with a commitment to help international students achieve their study goals.
• Willingness to work flexible hours where required (including some weekends during critical periods)

Desirable:

• Advance training in operations or customer service management
• Extensive experience of operations planning and management in an Education or Training related set-up

What We Offer

• An opportunity to bring your creativity and make your mark
• Being part of a truly global organization working with teams from across the globe
• A supportive environment in which to learn new skills and develop
• Dynamic, international environment

How To Apply

Apply with your CV and covering letter highlighting why you believe you are suitable for this role by 31st May 2023.

At Kaplan International, we are committed to working in a diverse organization and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered our Guaranteed Interview Scheme (GIS) please let us know using this form

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.