Jobs Territory Looking for Admission Counsellor Full Time

Job Discription 

About the role:Were looking for Admissions Counselors who are extremely customer-centric and are excited by the challenges of a fast-paced business environment. As an Admissions Counselor, you will be responsible for communicating with the parents of prospective K-12 learners, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day and consult prospects, be able to engage and build long-term relationships with prospects, and close sales effectively.Role and responsibilities:
• Consulting prospective customers & converting them to paid customers for Cuemaths premium and personalized K-12 Math learning program through a need-based and personalized selling approach
• Understanding core learning needs of students through their parents, and aligning the offerings of the program to the same through phone, email, and text
• Handling customer objections in a consultative manner to close sales
• Identifying and generating references through the existing customer base to increase the sales pipeline

Adhering to the defined inside sales process, tools and data management logic to ensure a high number of enrolments with the minimum churn for the assigned set of prospects

• Onboarding the learner after closing a sale, and maintaining the relationship between Cuemath and the customer
• Coordinating and resolving queries of customers & teacher partners
• Highlighting issues through parent feedback and helping with effective resolutions to ensure customer satisfaction and retention
• Meeting and overachieving the given weekly, monthly, and quarterly target in terms of revenue as well as the number of enrollments.
• Maintaining updated contextual information in the CRM platform with details pertaining to discussions & lead stage changes in real-time

Skills Required:

• Prior experience and confidence in over-the-phone sales, preferably in high-ticket products/services (More than one year of experience in inside sales).
• Mature and disciplined approach to work with an approachable and vibrant personality.
• Demonstrated customer centricity with a focus on understanding customers core needs and effectively aligning product offerings with the same.
• Excellent written and spoken communication skills (English proficiency) with strong comprehension and articulation skills.

(additional regional language proficiency is a plus for India)

• Must be a team player with the ability to work independently with minimal oversight, prioritize tasks, and meet targets/deadlines.
• Basic proficiency in CRM management and handling spreadsheets
• Understanding of US & Canada / UK & European / APAC customer preferences // Understanding customer preferences of premium segment in India > Please change as per the region.

Locations: Gurugram and Bengaluru – in-office, full timeMinimum qualification: Graduate or above from a recognized institutionYears of experience: 2+ with 1+ year in inside sales / Freshers

Job LocationGurugram
EducationNot Mentioned
SalaryRs 8 – 9 Lakh/Yr
IndustryEducation / Training
Functional AreaSales / BD
EmploymentTypeFull-time