Posted Date :
27 Sep 2023
Function/Business Area :
Customer Service
Location :
Advisor Bhopal 2_Hindi_6, Bhopal 1 – Kol
Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
Education Requirement :
10 + 2 / Graduation degree in any discipline
Experience Requirement :
6 months – 2 years (Minimum 6 months experience in BPO is mandatory)
Skills & Competencies :
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
Job Discription Indoss Polytechnia for Women is hiring candidates for teaching job profile. Indoss in a renowned teacher training institute...
Apply For This JobJob Discription NOTIFICATION NO.22/2022 Designation – Junior Lecturer – Sanskrit Number of Vacancies – 10 Educational Qualifications as specified in the Service...
Apply For This JobGnana Gangothri Vidyalaya in Banashankari 3rd Stage, Bangalore In today’s time, when the world is progressing at a rapid speed,...
Apply For This JobAbout the Program:Unacademy is pleased to launch the Educator Internship Programme for applicants who are passionate about teaching and want...
Apply For This JobDAV College Amritsar walk-in interview for the posts of Assistant Professors Are you looking for a Faculty job in Amritsar?...
Apply For This JobJOB DESCRIPTIONJob Title PGTReports to HOD & Academic CoordinatorJob ProfileA committed educator facilitating global learning, Brief of Duties and responsibilities...
Apply For This Job