Position- Associate-Student Delight Team

Job Location- Remote

Qualification-Graduate

Years of Experience-0-2 years

Mandatory-Good communication skills

Role Summary

ixamBee is an online test prep and learning company that leverages technology to customize content and make quality education accessible. We help unskilled graduates and undergraduates in preparation of competitive exams for jobs in the central government, banks, state governments, railways, LIC, etc. About 40 million students appear for such competitive exams every year, most of them coming from tier 2-3 cities and villages. More than 5 million students have been benefited by ixamBee.

ixamBee is team consist of professionals who have previously worked in IT, Banking and finance sector (RBI, MakeMyTrip, SIDBI, ICICI Bank, CARE Rating, HDFC Bank) and have graduated from top institutes such as IIM Ahmedabad, ISB Hyderabad, IIT Roorkee, IIT Bombay, Delhi University and others.

Roles & Responsibilities

• Resolve day to day queries from learners.

• Communicate with learners milestones via email, whatsapp or phone call

• Spend some time daily on self learning & build domain expertise and career landscape knowledge

• Incorporate developmental suggestions and feedback received from management

• Should be competent to handle multiple learners and help them identify their key strengths

Skills Required

• Should have strong active listening skill

• Should be able to empathize with the learners and display a non-judgemental attitude

• Should have strong english proficiency

• Should have a flair for speaking, negotiation, customer handling & manage tough situations with ease

• High customer-centricity is a must in order to understand student expectations and support them to achieve their goals

• Should be able to learn quickly, be agile & carry the ability to develop strong subject matter expertise

• Always curious to know/learn more and have an interrogative mind

Experience (Functional Competence)

• Should possess a Bachelor’s Degree

• Prior experience in coaching & mentoring roles would be a great plus

Job Type: Regular / Permanent

Salary: ₹20,000.00 – ₹22,000.00 per month

Benefits:

• Work from home

Schedule:

• Day shift

Application Question(s):

• How would you rate yourself on a scale of communication skills on a scale of 10

Language:

• English (Preferred)

Work Location: Remote

Speak with the employer
+91 9811186848
Application Deadline: 15/12/2022
Expected Start Date: 20/12/2022