Roles and Responsibilities

• Partnering with the recruiting team to identify potentially trainable candidates during the hiring stage and take accountability of delivering 90% throughput in training those potential hires.
• Train new hires and existing associates by enhancing communication skills, soft skills, phone etiquette, customer service. Etc.
• Develop Training material as per process requirements (particularly soft skills, accent remediation, communication specific to offshore, etc.).
• Be actively involved in TNI TNA to cater to business needs.
• Monitor and assess Customer Service calls on Communication, Soft Skills, and Customer Service Parameters.
• Participate in calibrations to ensure consistent scoring feedback delivery approach.
• Escalate possible new hire attrition and flag poor performance, misfit skills, or behavioral issues in training promptly.
• Be responsible for continuous self-development by keeping themselves abreast of current industry training practices.

Desired Candidate Profile

• Education: University degree (Bachelors).
• Should be a Certified trainer.
• Excellent English language Communication skills.
• Excellent Facilitation and Presentation skills.
• Prior Training experience of 2 years in facilitating, planning, implementing, and assessing blended learning.

Perks and Benefits

Upto 8 Lac per annum

Contact Sanjeev HR:- 9999973358