TCSH (Back Office) is responsible to handle a varied range of duties i.e., from managing mailboxes to performing critical time-bound tasks.

• End to end ownership of enquiries received until resolved.
• Tracking, reporting & management of Test Centres enquiries through workflow tools ensuring all timeliness and quality targets are achieved.
• Direct and support Test Centres in managing Test Day Incidents & malpractice cases.
• Support the effective communication of general queries and complaints from test takers
• Liaise with Test Centres to support the best possible level of customer service to test taker
• Reporting of Test Taker queries and complaints to Central Operations as per agree formats.
• Liaise with internal stakeholders to facilitate the timely resolution of any issues.

Requirement Skills

• Candidate should have good communication and written skills (grammatically strong)
• Knowledge of MS Office
• Knowledge of Email communication would be preferred.
• Good analytical skills