IDP Education Ltd Hiring For Counsellor at Kukatpalli, Telangana, India Full Time

• To provide professional and quality counselling service that exceeds customer and client expectations
• To achieve student invoice target by intake and assigned destination
• Support execution of the destination wise activity calendars to deliver pipeline leads and conversion targets by intake.
• Build strong client support through 100% compliance of application processes.
• Be a productive and effective member of office team and support OM through exhibiting a collaborative operating style thereby building team spirit
• Effectively implement global priority projects at country/office (Ex: OSCAR/OSCAR Applied etc.)

Key KPI’s-

• Achieve targets for Leads, Applications, and Finalizations – by intake.
• Australia/MD client satisfaction ratings at office level
• Be certified as a counsellor for assigned destinations ( pass test every year)
• 100% QC pass of Applications through Oscar Applied
• 100% OSCAR adoption

Business Acumen

• Knowledge on Destination Education System
• Ensure delivery of high level of service to students and Destination client institutions
• Pipeline and Invoice numbers vs budget

Student Services

• Provide authentic, un-biased and updated information on Destination institutions and courses and IDP services
• Ensure that students are aware of IDPs roles and responsibilities and limitations with respect to securing admissions and student visa approval
• Advise students to enrol for IELTS through IDP and provide information on IELTS score requirements for relevant institution and course
• Counsel student walk-ins in reasonable time frame; prioritize students with appointments
• Track and respond to all email queries in 24 hours
• Email and courier all relevant information, documents and brochures to students who did not reside in branch office city within 24 hours
• Ensure that each lead and contact on OSCAR receives appropriate follow up
• Attain institution offer letter for student effectively in the shortest period of time (office interview program, road-show, scan application, courier application)
• Ensure that all institution applications are processed efficiently with the appropriate documentation and certification followed by prompt follow up processes
• Ensure that students are informed about the institution application status and the offer / reject letter is forwarded promptly
• Ensure that students attend visa seminars and assessment on time
• Ensure that students and parents receive detailed counselling on the process and documentation needed to apply for Destination student visa as per the updated guidelines provided of Destination High Commission / Embassy.
• Ensure that students prepare visa documents in a correct manner and timely as per their level of study and intake start date.
• Ensure that relevant number of students are identified for fee payments in keeping with branch office invoice targets
• Ensure that fee payments are made in accordance with institution fee payment policy and that students are aware of institutions refund policy
• Ensure that invoices are triggered on OSCAR as soon as Confirmation of Acceptance for studies is received
• Ensure that no invoices are withheld for the following months targets
• Assist students on shore services such as accommodation and airport reception bookings
• Ensure that students receive information on orientation program and all other support services provided by Destination client institutions
• Maintain and actively use OSCAR to deliver prompt and professional service to students and clients
• Maintain high degree of confidentiality of student information. Contact details especially must not be forwarded without prior consent
• Pipeline and Invoice numbers vs budget
• Increase in student loyalty and referrals
• Excellent conversion rate at all stages of counselling process (as defined)
• Accurate invoices in OSCAR
• Minimal complaints from students, Destination client institutions and stakeholders
• Business conducted professionally, ethically and with integrity

Destination Client services

• Develop sound professional rapport with Destination client institution representatives
• Ensure that the team has an appropriate list of students for clients to meet at in-house interview programs
• Ensure appropriate conversions from applicants to invoices for institutions
• Keep updated information on status for each student who has applied to the client institution
• Successful conversions
• Increased investment from client institutions for counsellor training programs
• Positive Destination client institution feedback

Marketing

• Document IDP student testimonials for in-house publications
• Maintain process of informing students of in-house events (Interview programs, visa seminars, pre departure briefings and the like)
• Innovate ways to improve reach and promote IDP services and IDP events
• IDP and Destination education profiled appropriately to target audience
• Consistent and positive IDP brand

Events

• Conduct Visa seminars
• Conduct Pre Departure seminars to ensure that students are prepared for the Destination student experience
• Conduct seminars at local institutions and / or events organized by other private and governments associations that will serve as an appropriate platform to brand Destination education
• Students adequately prepared
• Consistent IDP and Destination brand image

Quality Assurance

• Develop file on entry requirements, fee lists and contacts at Destination client institutions and ensure that the same is regularly updated
• Knowledge management; ensure that newsletters, updates changes at institutions and are circulated to all staff and appropriately archived for future reference
• Liaise with institutions for unprecedented delays in offer letters, CAS and ATAS Certificates
• Liaise with banks and other financial institutions for any clarification on documents submitted for visa purpose
• Student receive accurate information
• Staff are up-to-date and knowledgeable
• OSCAR used as effective business enhancement tool
• Efficient follow up process in place at every stage
• Reduced complaints from students and clients

Essential Requirements

• Bachelor (or above) qualification
• Strong knowledge of destination and local education systems
• 2-3 year counselling experience preferably in the education industry
• Ability to multitask under pressure and meet deadlines
• Visible orientation towards having high quality service as integral part of work ethics
• Computer skills including, Word, Excel
• Fluent in English – written and verbal

▪ Strong problem resolution skills

▪ Experience in working with CRM systems will be desirable

▪ Good communication skills – written and verbal (English) skills