Full Job Description
Function / Department: USA Editing Services
Location: Online
Primary Purpose
The role holder is responsible for servicing clients for editing services offered by IDP Education Private Limited for application documents for US universities.
Major accountabilities of position
Provides high quality customer service by:
Editing/rewriting application drafts (essays/SOPs, reference letters, resumes, scholarship essays etc) in order to create impressive applications highlighting the strengths and personality of the clients
Ensuring that the clients’ applications are completed as per the timelines (as per the fixed revert time) and working on about 10-12 documents, daily
Establishing good rapport with Point of Contact (POC), Editorial Coordinator and Counsellors
Adheres to the standard operating procedures of editing
Ensures quality standards and processes are met
Ensures operational/service delivery
Follows the First-In-First Out method (FIFO) for sending edited drafts
Works as per internal timelines and university deadlines
Keeps POC and Editorial Coordinator in the loop for all email interactions
Maintains document excel sheet on a daily basis
Contributes to team activities
Assists in fire fighting or taking up extra documents during a crisis
Contributes to content development activities that may arise (e.g. creating training material)
Helps in internal trainings/ presentations, if required
Work relations
Reports to >>>> Manager, IDP US-Client Relations >>>> Editorial Coordinator
Interacts for operations/editorial related issues with POC, Editorial Coordinator and Counsellors
Key success factors
Quality of work
Number of documents/ cases
Turnaround time
Process adherence
Skills
Technical Skills:
Good understanding of the study abroad and application process
Knowledge about education sector and universities abroad
Professional Success Skills:
An excellent command over English, especially written
Exceptional ability to write creatively
Experience of copy editing, critiquing, proof reading and formatting of documents
Good business communication etiquette
Ability to coordinate and collaborate effectively with cross-functional teams
Ability to manage competing and stringent deadlines
Ability to plan and prioritize work
Ability to work on MS Office and the Internet (should be able to do internet research, if required, for university/ course requirements)
Highly self-motivated, timeline-driven and a team player
Ability to handle large volumes of work and pressure situations during peak season
This is a remote position.
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