Job Title: Application Editor

Function / Department: USA Editing Services

Location: Online

Primary Purpose

The role holder is responsible for servicing clients for editing services offered by IDP Education Private Limited for application documents for US universities.

Major accountabilities of position

Provides high quality customer service by:
Editing/rewriting application drafts (essays/SOPs, reference letters, resumes, scholarship essays etc) in order to create impressive applications highlighting the strengths and personality of the clients

Ensuring that the clients’ applications are completed as per the timelines (as per the fixed revert time) and working on about 10-12 documents, daily

Establishing good rapport with Point of Contact (POC), Editorial Coordinator and Counsellors

Adheres to the standard operating procedures of editing

Ensures quality standards and processes are met

Ensures operational/service delivery

Follows the First-In-First Out method (FIFO) for sending edited drafts

Works as per internal timelines and university deadlines

Keeps POC and Editorial Coordinator in the loop for all email interactions

Maintains document excel sheet on a daily basis

Contributes to team activities

Assists in fire fighting or taking up extra documents during a crisis

Contributes to content development activities that may arise (e.g. creating training material)

Helps in internal trainings/ presentations, if required

Work relations

Reports to >>>> Manager, IDP US-Client Relations >>>> Editorial Coordinator

Interacts for operations/editorial related issues with POC, Editorial Coordinator and Counsellors

Key success factors

Quality of work

Number of documents/ cases

Turnaround time

Process adherence

Skills

Technical Skills:
Good understanding of the study abroad and application process

Knowledge about education sector and universities abroad

Professional Success Skills:
An excellent command over English, especially written

Exceptional ability to write creatively

Experience of copy editing, critiquing, proof reading and formatting of documents

Good business communication etiquette

Ability to coordinate and collaborate effectively with cross-functional teams

Ability to manage competing and stringent deadlines

Ability to plan and prioritize work

Ability to work on MS Office and the Internet (should be able to do internet research, if required, for university/ course requirements)

Highly self-motivated, timeline-driven and a team player

Ability to handle large volumes of work and pressure situations during peak season

This is a remote position.