Role : Lead – Tutor Management

Location : Gurgaon

Experience : 5.0 – 8.0 Years

Must Have

• Excellent communication skills
• Comfortable working in the night shifts

Roles Responsibilities

• Build and lead a tutor community.
• Lead a customer success team responsible for tutor hiring and engagement
• Ensure high-quality tutors being hired from US with the help of SME team
• Engage tutors and ensure their success by sharing regular updates and conducting sessions with them.
• Identify tutor enrichment opportunities and conduct their training sessions.
• Close coordination between different internal teams like Product, Technology, and Support for better user experience.
• Understand, filter, and prioritize tutor requirement and translate them into solutions.
• Should be able to take Ad-hoc tasks like website updation, root cause analysis.

Requirements

• Excellent project management and coordination skills
• Should be familiar with data analytics, customer data, and CRM-related operational analytics.
• Must have experience in communicating with customers on phone, email, and chat
• Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat programs, and business intelligence tools.

Work in night shift 7 pm to 4 am or 10 pm till 7 am

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

,

This job is provided by Shine.com