Roles and responsibilities:Drive training for the new hires and existing team members.Consult the department heads to identify the training needs and arrange the required training programs

Conduct regular training sessions for the team on the product, new upgrades/releases, customer success stories, and industry knowledge.Create training programs as and when needed to address the gaps in knowledge and skills of employees

Understand the competition by clearly differentiating our solution/value offering to educate the team in overcoming objections during sales engagements

Develop and document required learning materials

Conduct regular assessments to measure the effectiveness of the training.Motivate and encourage employees for training

Proper documentation on training reports

Stay up to date with the product and industry knowledge

Qualifications: Bachelor’s degree or above. (Hospitality is a plus)Requirements:Minimum 3-4 years of experience in hospitality trainingsA sound understanding of hospitality industry.Excellent skills in MS OfficeGood presentation and time management skills

Excellent communication and interpersonal skills

Ability to work with different teams and leadership styles Must be deadline oriented Must be organized, flexible, able to multi-task and can adjust priorities