Roles and responsibilities:Drive training for the new hires and existing team members.Consult the department heads to identify the training needs and arrange the required training programs
Conduct regular training sessions for the team on the product, new upgrades/releases, customer success stories, and industry knowledge.Create training programs as and when needed to address the gaps in knowledge and skills of employees
Understand the competition by clearly differentiating our solution/value offering to educate the team in overcoming objections during sales engagements
Develop and document required learning materials
Conduct regular assessments to measure the effectiveness of the training.Motivate and encourage employees for training
Proper documentation on training reports
Stay up to date with the product and industry knowledge
Qualifications: Bachelor’s degree or above. (Hospitality is a plus)Requirements:Minimum 3-4 years of experience in hospitality trainingsA sound understanding of hospitality industry.Excellent skills in MS OfficeGood presentation and time management skills
Excellent communication and interpersonal skills
Ability to work with different teams and leadership styles Must be deadline oriented Must be organized, flexible, able to multi-task and can adjust priorities
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