Hiring For TL-Voice Trainer-PUNE for US Healthcare

Position: Team Leader (BPO Voice Trainer)

Location: Pune

Notice: Immediate to 30 days

Roles and Responsibilities :

Effective Knowledge transfer and training delivery:

• • Attend relevant Train the Trainer Programs to acquire required knowledge.
  • Conduct effective training delivery and knowledge transfer to trainees as per requirements of the Organization/Customer and in compliance with Departmental and Organizational policies and procedures.
  • Communicate independently with Customers/Stakeholders for knowledge transfer activities.
  • As per business requirements, participate in Conference calls/Meetings related to knowledge transfer with Customers/Onshore counterparts
  • Actively participate and contribute towards training & documentation activities related to New Client Implementation Projects

Development of Training Modules and Content:

• • Develop training modules and content as per requirements of the organization.
  • Ensure that training material is regularly updated as per business requirements.

Co-ordination activities:

• • As per requirements of the Department, co-ordinate independently with stakeholders for various training activities and arrangement of training logistics.

Training Records, Reports & MIS

• • Maintain and publish accurate training records
  • Maintain and publish various Reports & MIS as per requirements of the Department
  • Prepare/Update PowerPoint presentations/Dashboards as per requirements of the Department

Implementation of Improvement Initiatives:

• • Work on the various improvement initiatives within the department.

Team Management

• • Assist Reporting Manager in Team Management
  • Mentor and groom team members as required
  • Conduct Train The Trainer Programs for team members as per requirements

Desired Candidate Profile :

The ideal candidate should have –

Education: Graduate

Experience:

Total Experience- 6.5 Yrs – 8 yrs

Relevant Experience: 3-4 years should have experience as International BPO Trainer(Voice)

Skills:

• Knowledge of U.S. Healthcare Insurance and prior experience in processing healthcare transactions (Enrollment/Billing/Claims/BRC).
• Training experience
• Good communication skills.
• Good presentation Skills
• Good knowledge of MS Office tools
• Good interpersonal and people management skills.
• Good Time Management skills.
• Analytical skills.

Perks and Benefits :