Job Description

About Max Life Insurance:

Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.

Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its

operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.

As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.

For more information, please visit the Company’s website at

We Stand for:

Caring	A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.
Collaboration	A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization’s ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork.
Customer Obession	A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.
Growth Mindset	An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.
People Leadership	A people’s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.

Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity.

Job Description

Position

Manager – Training

No. Of Position

TBC

Department

Training

Function

Training

Reporting to

Regional Head – Training

Band

4 / 4a

KEY RESPONSIBILITIES:

Conduct training modules for Agent Advisors and ADMs

Conducting induction and on-boarding training programs
Training on selling skills
Training on all MLI Insurance products and processes
Training on all MLI Digital tools and Assets
All other training programs as outlined in the Agent and ADM learning journey
Conducting GID’s and IID’s
Conducting PRP and FOD as and when required

Conducting training in blended delivery format

Delivering training in accordance with the learning journey design and blended delivery format – classroom training and/or virtual trainings
Developing facilitation skills and virtual delivery

skills to ensure seamless training delivery across all sessions

Administrative

Manager-trainer to drive adoption of the digital learning platform across all roles
Responsible for driving digital assessments amongst Agents and ADMs
Responsible for driving self-learning among Agents and ADMs
Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
Responsible for delivering all training adhering to the training calendar designed
Responsible for driving business performance of all learners
Responsible to drive attendance to all training sessions
Responsible to capture attendance in TMS/ELM within the stipulated time defined
Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office
Responsible to plan travel for training sessions in various locations as required

Look after training logistics

Schedule training sessions
Ensure wider participation of agents in programs
Ensure set-up of SMART Classroom is in place before commencing a session

Monitor progress of agents on a continuous basis

Seek regular feedback from agents, Sales Managers, Partner and Managing Partner
Ensure that agents follow moral and ethical standards when dealing with clients
Monitor Agent development

Update training material

Review present training material
Scan environment
Incorporate feedback from Agents, Customers, SMs, Ps, MPs

Ensure that the agents get updated and continuous information on MLI products

Facilitate self- development of agents

MEASURE OF SUCCESS:

Participant feedback
Number of days of training
Customer survey rating
Pass percentage of agents
Digital adoption / adoption of digital learning platform
Pass percentage of Agents in IRDA exams
Attendance of Agents and employees in training sessions
Activating agents month-on-month against the target
Compliance on IRDA requirements
Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
Reduction in training cost
Awareness level of agents on competition

DESIRED QUALIFICATIONS AND EXPERIENCE

a. Graduate in any discipline

b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

KNOWLEDGE / SKILLS / ABILITIES

Competency	Level
Result Orientation	5
Working With & Through Others	4
Innovation	5
Customer Centricity	4
Technical Expertise	4
Business Acumen	4
Impact & Influence	4
Communication	4
Role Modelling Core Values	4
Strategic Planning & Execution	4

Learning ability
Logical thinking
Must be able to motivate agents
Should be self motivated, self starter

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