Hiring for Training Team Leader//Assistant Manager Training

International Voice Process

Leading BPO in Bangalore

CTC UPTO 7.5LPA

Require minimum 1 year experience as Team leader Training in International BPO

Must have handled team of process Trainers

CTC UPTO 7.5LPA

Shifts 24*7

Role and key responsibilities:

•  Creating, improving and maintaining content to achieve our business goals and reducing the learning curve. Responsible for any content re-engineering requirements through industry best practices. 
• Create, develop and edit content for various training related activities 
• Create eLearning and gamification courses to enhance existing content for better engagement & reduced learning curve of learners 
• Manage New Hire training end to end. 
• Bridge gaps in product, process, language, comprehension and cultural aspects of all LOBs 
• Work closely with Ops and Quality team design action plans to plug areas of opportunity 
• Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA(Performance level agreement) 
• Responsible for managing retention during training 
• Manage/create process SOPs and training refreshers 
• Manage training MIS for classes and other related training work 
• Should be able to contribute to process improvements and innovation in the training function 
• Shall be responsible for all risk management & compliance activities as applicable to this role 
• Formulate timely reports and documentation to track progress 
• Identify the training requirements to meet the quality standard

Interested Candidates can mail their cv at [email protected] or call at 8467054123