Openings for VOICE AND ACCENT TRAINER in Bangalore

Leading BPO – International Process

Urgent Requirement!!! APPLY NOW!!

Note- Candidates from any domain can apply

Must be comfortable with Rotational shifts

1+yr exp into VNA Training/ Communication Training

Excellent Communication required

BPO exp is preferred

Interested candidates can share their resume on [email protected] or call

@ 8766285530

Roles and Responsibilities-

• Manage retention during training.
• Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches – If required
• Demonstrate innovation in training by carrying floor requirement into classroom training.
• Maintain Data and MIS as per training BPMS / requirement.
• Support intra & inter function collaboration.
• Proactively share best practices across locations to add value.
• Contribute to process improvements and innovation in the training function.
• Attend TTT for any client requirements.
• Interface with customers as needed.
• Conduct Need analysis and share feedback with stakeholders
• Meet the monthly Conversion & Effectiveness targets.
• Provide Feedback to New Hires on V&A and Soft Skills
• Call monitoring as per requirement

Key skills & knowledge:

• Exposure of at least 2.5 years in V&A Training with a BPO – preferred.
• Good Facilitation , Presentation and content development skills
• Good Knowledge about computers and Excel.
• Excellent communication skills and good people management skills.                 
• Good Knowledge about Soft Skills, V&A and Email writing skills
• Banking background – preferred.
• Data Handling / data interpretation
• Process Oriented, planning
• Ability to prioritize, meet deadlines & work under pressure.
• Good Time Management, Interpersonal skills and Teamwork.
• Should be ready to conduct refresher training, call monitoring, feedback session 85% of the time.

5 Days Working

24*7 SHIFTS

Call @ 8766285530