Urgent Openings in PUNE(Yerwada)

Leading BPO

VNA Trainer// Communication Trainer

International Voice Process

Require minimum 1 Year Experience as VNA Trainer in BPO/Corporate

Require Excellent Communication Skills

CTC UPTO 6.5LPA

Shifts 24*7

Interested candidates can share their resume on – [email protected] or call at 8467054123

Role and Key Responsibilities:

*Monitor calls w.r.t. Communication and Soft Skills.

*Sample and evaluate language quality and communication skills. Provide feedback to advocates through call monitoring system and in-person to assist Team Leaders in development of front- line employees.

*Prepare and develop individual coaching plans, providing resources and assistance.

*Deliver, project and motivate advocates through effective coaching/training methodologies both in group and individual classroom dynamics.

* Handle remediation sessions for trainees on conditional pass, as well as coaching sessions for advocates undergoing transition.

*Create clusters/quartiles based on the performance and improve bottom quartile movement.

*Participate in calibration sessions with Quality, Operations and Clients.

*Proactively implement best practices and add value across the process.

*Attend the TTT for client requirements

*Consistent alignment with operations by auditing calls, understanding needs, conducting

refresher training.

* Provide Feedback to the New Hires on Soft Skills and basic grammar

*Participate in calibration of Trainers, QAs and Voice Coaches within the team

*Sharing Q-Tips around soft skills and WOW customer service statements

Key skills & knowledge:

• Exposure of at least 1 year in V&A Training with a BPO – preferred.
• Good Facilitation , Presentation and content development skills
• Good Knowledge about computers and Excel.
• Excellent communication skills and good people management skills.                 
• Good Knowledge about Soft Skills, V&A and Email writing skills
• Data Handling / data interpretation
• Process Oriented, planning
• Ability to prioritize, meet deadlines & work under pressure.
• Good Time Management, Interpersonal skills and Teamwork.
• Should be ready to conduct refresher training, call monitoring, feedback session 85% of the time.

Educational Qualification : Graduation in any discipline

Interested candidates can share their resume on – [email protected] or call at 8467054123