Responsibilities

Outbound call process (min. 100 – 120 calls in a day).
Completing 3 hours of connected call duration by the day’s end.
Responsible for student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Taking feedback from the students.
Handling escalations and cancellations of students, working towards retention.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Responsible to revert emails and Requests based on the program.

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Hike Education Hiring For Customer Care Executive at Gurgaon, Haryana, India