Roles and responsibilities.

• 8+ years of experience in Process Training.
• 3-4 years of experience in reputed call centers and handled a team of Trainers/Sr Trainers
• Telecom domain experience will be an added advantage.
• Plan batches w.r.t NHs and Refresher trainings for the projects assigned.
• Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
• Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda.

Contact – Monish – 9600103260 / [email protected]