Job details
Salary
₹15,000 – ₹18,000 a month plus incentives

Job Type
Full-time, permanent

Qualifications

• Higher Secondary(12th Pass) (Required)
• Degree graduate (Preferred)
• Sales: 1 year (Required)
• Fluency in English (Required)
• Fluency in Hindi (Preferred)

Full Job Description
Want to be a pioneer in Luxury skills-based education?
We are an exciting, growing and highly disruptive education business at an early stage of its development that is bringing something very new to the Luxury careers training and business sector in India. If you have the talent, energy, intelligence, and enthusiasm to be part of it, we want to hear from you.

We currently have an opening for the post of Education Counsellor/ telesales executive.

Company: Helen Cooper School of Luxury
Position: Tele Caller /Education Counsellor
Qualification: Graduate or HSC Pass (Excellent Communication Skills )
Job Location: Home based, Mumbai

Salary: 15k to 18k +incentive
Opportunity to study with us free of charge
Need Local candidates only – in person interviews will be held, not Zoom

Job Description: –

1. Make outbound calls to leads generated by advertising, referrals, and direct interest, within agreed time frames for response.

2. Counsel the students and inform them of the different learning options available.
Quickly assess their needs, interest and suitability as a candidate.

3. Organise weekly face to face ‘Meet & Greet’ sessions with tutors for interested candidates, managing the attendee list, sharing details via WhatsApp, and confirming attendance ahead of the date. Coordinate with social media team on development and promotion of ads creatives to support these as part of a monthly comms plan.

4. Handle all Inbound calls to identify level of interest, motivation, and explain about the products/courses.

5. Follow up on Qualified leads to convert into Prospects who request a Made to Measure programme, or provide more written information on workshops or courses

6. Schedule calls and follow up the Made to Measure proposals developed by the tutors, scheduling further meetings or calls as required.

7. Use persuasion and selling skills to close Prospects.
8. Follow up for payment for students selecting our phased payment plans, ensuring on- time payment against agreed timeframes.
9. Using our database, proactively contact potential Prospects with relevant courses, workshops, and activities that would be of interest to them. Schedule follow up communications within 48 hours.

10. Maintaining up to date information on leads in the online CRM system.
11. Organise and book locations for workshops, courses, and Meet & Greets as required.

Job Type: Full-time
Salary: ₹15,000.00 – ₹18,000.00 per month

Schedule:

• Flexible but some evening and weekend work may be required to support preferred contact hours of students and leads

Key skills:

• Ability to work proactively without direct supervision is essential.
• Excellent team player and communicator.
• Excellent listening skills that help you understand the needs of our students and prospects quickly and accurately.
• Ability to quickly assimilate information and understand the different products that we offer.
• Ability to filter different leads quickly and accurately, to ensure we focus on the right candidates.
• High energy levels and willingness to ‘go the extra mile’ to delight our students and prospects.
• Ability to manage different projects or activities simultaneously and be highly productive will be very important.
• Excellent organisation skills, managing calls schedules, meetings, and regular proactive outreach activities to maintain contact with leads.
• Excellent proficiency in MS Office software – we don’t want to have to teach you how to use Word, Excel, or Powerpoint!
• Proficiency in using WhatsApp for Business.
• Previous use of a CRM database would be an advantage.
• Motivated by the opportunities offered as a start-up/ early stage business to shape ways that we work and be part of a high growth company.

Character:

• Friendly, approachable, professional.
• Supportive and knowledgeable about our products and services, as well as how we are different as a school.
• Assertive, not aggressive. We do not do cold calling and we are very selective about the students we enrol.
• Confident speaker as we have a variety of student and prospect backgrounds from graduates to experienced business owners.

Education:

• Higher Secondary(12th Pass) (Required)
• Degree (Preferred)

Experience:

• We are open to candidates wishing to move into the Education sector from somewhere else, but they must have relevant customer facing experience, for example, a luxury hotel or co-working receptionist, high end retail assistant, Luxury services.
• Total work: 2 years (Required)
• Sales: 1 year (Required)

Language:

• High level of fluency in English (Required – written and spoken)
• Fluency in Hindi (Preferred)

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹18,000.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Day shift
• Evening shift
• Flexible shift

Supplemental pay types:

• Commission pay
• Performance bonus

COVID-19 considerations:
N/A as working from home

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a confident communicator, happy to pick up the phone to someone you have never met, a good listener, and a friendly personality? Do you have high personal energy levels, without being chaotic?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Required)
• Sales: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Expected Start Date: 06/09/2022