HealthAssure Hiring for Training and Quality Manager Job at Mumbai Suburbs, Mumbai Full Time

Position: Manager – Training & Quality

Company Description

HealthAssure is a Health service Company initiated 11 years ago by Established Healthcare Professionals. We are in the high growth Healthcare business and specifically Health Services. We have witnessed a strong growth or > 100% year on year. We have a Great team, Good Company culture and love challenges. We are witnessing rapid expansion and focusing on B2B and B2C segment of the Healthcare Market and headquartered in Mumbai.

Job Description

We have a requirement for Manager Training and Quality and looking for a Professional who has experience in training and quality to ensuring staff is delivering an exceptional customer experience.

Roles and Responsibilities

Training – Training functions include working closely with all operational areas to help ensure that tools and curricula are in place to train new employees, to provide any necessary corrective action training to existing employees, to develop ongoing employee refresher training, and to coordinate all corporate training initiatives. Training techniques include classroom lessons, computer-based training.

Quality – Plans, manages, and controls the activities of the team to ensure quality and compliant operations. Provides direction on quality assurance, internal and external communications, systems as well as timely and accurate handling of complaints.

• Participates in cross-functional activities across the organization outside of normal roles and responsibilities.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Analyzing reports and data to recommend changes for improved performance.

Requirements:

• Bachelors degree or related field or equivalent related experience
• Experience in managing quality assurance activities and in training large teams
• Training experience in a Multi-Channel contact center environment
• Excellent communication, organizational and leadership skills.
• 3+ years experience in Insurance or TPA industry
• Strong relationship building and collaboration skills in a highly matrixed environment
• Highly skilled in coaching, developing, and motivating employees towards achieving and exceeding organizational goals and objectives.

Experience: 5-7 years

Interested candidates can share their resume on [email protected] or can connect on given number – 8356947469.