Who we are

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

About the Job

This position is responsible for day-to-day management of the staff in support of (HCL Clients) healthcare business Training operations. He/She will oversee all training programs including that of Skill enhancement training. This position is responsible for KRAs of Training division and managing Trainers of the process. Training new hires on US healthcare RCM domain & process as per business and client guidelines. Lead OJT / A-bay along with operations to develop an efficient professional agent pool. In addition, this position is responsible for identifying, recommending and implementing process & system solutions with a focus on a great customer experience and a cost-effective, high-performing operation

We are in search of a “Training Manager – US Healthcare” to join us on our journey in advancing the technological world through innovation and creativity.

Essential Duties and Responsibilities

• Manage day-to-day training requirements and directs the team responsible for Training
• Evaluate employee performance to gauge where skills are lacking.
• Create training programs to address skill gaps in employee
• Establish a constructive learning environment and relationship with the trainee to encourage advice-seeking and maximize learning opportunities
• If need arises, Participate in the recruitment and selection process of candidates
• He/she will be solely responsible for designing and implementing the training as well as creating its associated reports
• Excellent communication and facilitation skills to conduct the RnR, teach back sessions to leadership & client especially during Business reviews
• Assist the training Supervisor to implement a competency-based training curriculum for agents
• Manage and meet performance targets for Training hours, Schedule, A-Bay performance, glide path targets, Client SLA, quality, and customer satisfaction
• Manage a group of Trainers responsible for training of new hires and refresher trainings.
• Identify and recommend Training programs and technological tools to improve efficiency
• Work with operations and information technology personnel to resolve people issues and improve efficiency
• Plan and monitor Training initiatives to improve the efficiency and effectiveness of tracks.
• Review and ensure processes are in compliance with internal policies and external regulations.
• Interface and coordinate with various stakeholders
• Act as single point of contact for training requirements
• Update daily, weekly & monthly training progress during business review with SDL

Desired Qualifications

The minimum education requirements are:

• Bachelor’s degree in any stream (may substitute two years of relevant experience per one year of required education)

The minimum experience requirements are:

• Eight to Twelve years of US healthcare RCM experience
• Minimum Five years of experience in supervising trainers of which minimum 2 years at a project level.
• Experience in managing customer relationship call, to provide training plan updates and or participate in training calibration call.

SKILLS AND COMPETENCIES

• Proven training track record in his past employments
• Experience in developing training content and implementing into training programs
• Experience in developing e-training modules (web / tool) based for enabling self-learning
• Exceptional leadership skills, including the ability to manage through a shared vision and path to success
• Ability to understand the training requirements of business and create training plans/schedules for the customer
• Ability to create, communicate and manage deliverables that support Training teams targets
• Excellent problem solving skills and ability to use good judgment to make decisions
• Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
• Exceptional verbal and written communication skills
• Proficiency in Microsoft Office suite
• Work effectively in a team environment
• Strong time management and organizational skills

Why Us:

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Company page – https://www.linkedin.com/company/hcltech/mycompany/