HCL Technologies Limited
Job Description (Posting).
Expert knowledge in Commvault backup solution
Configuration, monitoring, administration, and maintenance of backup environment including Backup servers, backup storage, VTL, network configuration and clients
Configuration of backup solution on requested servers
Performing standard and test restores of requested files, folders, databases, and virtual machines
Performing disaster recovery tests
Having at least basic knowledge of Windows and Unix OS administration
Having at least basic knowledge of Bash, Shell and/or PowerShell scripting
Reporting department KPIs to top management
Representing Backup & Restore team in cross-department projects
Create and update documentation actively build teams knowledge base
Troubleshooting backup issues related to VMs and flat files
Troubleshooting backup issues related to IBM DB2, Oracle and Microsoft SQL databases
Perform in line with agreed procedures, SLAs, and customers expectations
Compliance with internal regulations, procedures, law, and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including companys intellectual property protection.
Behaviors and attitudes consistent with the values.
Professional skills development by participation in training and constant self-education.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B-Tech
Skill (Primary)
Tools and Standards (ERS)-NetBackup-Symantec NetBackup
