Conducts process refresher programs as & when the need arises Sources new
programs to close gaps in process &soft skills periodically
Assessment methodology and results
Designing modules–Creative thinking
Deliver process training to the new hires

Required Candidate profile

Experience in BPO industry Know-How Critical: Good interpersonal skills
Energetic and Enthusiastic Coaching abilities Excellent communication skills Positive
attitude Flexible Confident Approachable