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Golden Opportunities Hiring for Trainer/Sr. Trainer – Service Desk Job at Pune, Hyderabad Full Time
Job Description
Candidate must have 2+ years of experience in training the agents on service desk supporting for International Clients.
Plan develop and facilitate internal training for new and existing service desk personnel.
Provide support to the training manager in establishing measuring and monitoring key training metrics.
Monitor progress of trainees and coach for improvement.
Provide clear and concise assessments of trainees progress and overall performance during training.
Provide constructive coaching and feedback to service desk associates
Design and evaluate training and performance interventions (pre and post training assessment)
Identify performance gaps causes of performance gaps and provide solutions to the training and production teams.
Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback.
To be updated on all process related information for training purposes and available to take calls to keep in touch with operations
Assist in evaluating the effectiveness of training based upon formal and informal feedback from customers and end users.
Promotes clients vision values and services to all customers and stakeholders.
Should be flexible for working in Rotational shifts.
Contact Person Ishwarya PS
Contact Number +91 9363485243
