GMR Group Hiring For Duty Manager-Operations – 8738 at Goa, Goa, India Full Time

JOB PURPOSE

• To plan and manage the operations of a designated shift, ensuring customer service standards are achieved within agreed cost limitations whilst complying with statutory requirements and company policies.
• Establish and maintain a safe & secure working environment for employees and customers to comply with Company policy and health, safety and security regulations.
• Communicate and implement operational changes to the relevant shift as required.
• Ensure an effective handover is given to the incoming Shift Manager.

A key element of the role is the management and motivation of the shift team members.

ORGANISATION CHART

Business Head

AGM-Ops & Compliance

Duty Manager

Key Accountabilities

• Operational Performance & Service Delivery
• Ensure customer service standards are achieved during each shift period in accordance with customer Airlines Service Level Agreements.
• Manage the processes carried out by the operational shift team to ensure the delivery of a high quality service.
• Fully comply with Company Handling Procedures.
• Ensure daily Inventory/Bond-checks for Export are carried out.
• Ensure weekly Inventory/Bond-checks for Import are carried out.
• Ensure the Unit Load Device (ULD) stock-check is produced accurately on a weekly basis as required by the Customer Airlines.
• To ensure compliance w.r.t SLAs and service parameters. 2. Documentation/Finance:
• Ensure all relevant data is accurately entered onto documentation and/or computerized systems utilizing the Company’s Hermes System or other Cargo system as so that data is not missed and right information is fed into the system for better assessment.
• Ensure all trip files are maintained properly and retained according to the Customer & Regulatory requirement.
• Ensure that payment transactions are accurately received and reconciled on behalf of the company/customers whilst adhering to the company credit policy. 3. CRM
• Ensure all customer queries are acknowledged immediately and are resolved/ replied in a time bound manner before end of the respective shift.
• Ensure Customers and Operation Manager are kept updated of any special requests, anomalies and/or irregularities immediately they are known through effective communication.
• To compile data related to tonnage, manpower, equipment, and send daily reports to Line manager, various shift reports are to be made and send to line manager.
• Conduct calendarized regular meetings/reviews with trade bodies to iron out operational challenges. 4. Manpower Planning/Management
• Manage shift rosters and staffing requirements in line with agreed shift numbers.
• Manage absence and lateness in accordance with the relevant procedures.
• Address issues of conduct or capability through the company disciplinary procedure as necessary, seeking advice from the HR Department as necessary.
• Ensure Utility staff are handled / treated in accordance with the applicable labor laws. .Innovation: Actively seek opportunities to improve service delivery and suggest improvements to the Operations Manager. 6. Quality: Internal & External Audits:
• Ensure regular internal audits are conducted and CAR’s are closed within the specified time.
• Ensure that Standards are compiled in accordance with Customer Airlines & other regulatory agencies. 7.Statutory Requirements & Compliance
• Ensure all Statutory & Regulatory requirements such as Customs, BCAS, Metrology, Labor, Pollution Control board, etc. are compiled and concerned Line managers should be notified of the changes etc.

EXTERNAL INTERACTIONS

• Airline Customers
• Freight Forwarders, CHA’s, Cargo Agents
• Vendors
• OEMs
• Customs and other Regulatory agencies.

Auditors

INTERNAL INTERACTIONS

• Internal departments and staff

FINANCIAL DIMENSIONS

NA

Other Dimensions

• Number of Tonnages handled.
• Number of operational innovative solutions.
• Number of appreciations received from customers for extraordinary service.

Education Qualifications

• Graduate / Post graduate in any field.

Relevant Experience

• At least 10 years of relevant experience with 3-5 year handling Cargo / Logistics.

COMPETENCIES

• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence