Roles and Responsibilities:

• Be the primary contact for prospective students by providing ongoing communication and counseling.
• Advise students about the admission process and program requirements for undergraduate, diploma, and graduate programs in the USA.
• Make outbound calls to prospective students who have expressed an interest in applying for universities in the USA.
• Provide excellent customer service to potential and existing applicants through consistent and effective outreach and follow-up.
• Counselling and advising students throughout the process via e-mail and phone.
• Managing student applications from original enquiry through to application submission and beyond.
• Advising prospective applicants and their families on university/ school admission requirements and process, academic programs/ courses, and school life in the USA.
• Maintain and manage the CRM application database of inquiries and leads, recording all conversion activity, contact details, profiles, contact history, decisions, and outcomes.
• Provide the required administrative support to all the departments as and when required and adhere to strict guidelines while performing the same.
• Follow an agreed-upon process to manage, monitor and convert inquiries into prospective applicants.
• Meeting targets and deadlines as set by the management.
• Be a productive and effective member of the office team and support managers by exhibiting a collaborative mindset.
• Attending University training & Workshops when needed.
• Maintain confidentiality at all times and ensure that student information is not shared with any external sources.

Desired Candidate Profile:

• A Graduate degree is required.
• A minimum of 5 years experience working as a USA education Advisor/ Counsellor.
• Fluency in English and Telugu/ Hindi.
• Experience in USA education advising is preferred.
• Strong oral and written communication is required.
• Possess outstanding sales skills, and the ability to convert leads into sales.
• Experience in making high-volume outbound calls would be an asset.
• Be self-motivated and proactive in pursuing leads.
• Good presentation skills.
• Confident in dealing with people at all levels, excellent rapport-building skills, good communication, and interpersonal skills
• Be confident working in a fast-paced environment, ability to multi-task, and capability to work independently.
• Desirable traits- Critical Thinking, Persuasive attitude, and Adaptability based on the needs of the situation
• Ensure transparent and regular communication with managers as well as applicants to avoid any communication gaps.

Perks and Benefits:

• Competitive remuneration package
• Attractive target-based incentives

Job Type: Full-time

Salary: ₹40,000.00 – ₹75,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Work from home

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus

Experience:

• USA education counseling: 4 years (Preferred)