Gilbarco Veeder-Root India Hiring for Manager of Customer Success at Bangalore Full Time

Are you a skilled problem solver with a passion for turning raw data into actionable insights? We’re seeking a talented Customer Success Business Operations partner to join our dynamic organization to ensure our customer onboarding project milestones are on track. This will enable the business to forecast and analyze data to support our customers end to end experience and remove roadblocks through actionable insight.

JOB RESPONSIBLITIES

• Own the Onboarding Bowler and data accuracy to feed into the financial outlook
• Work with all stakeholders (Project Management, Finance, Sales etc.) to ensure that the Onboarding outlook is tied up and accurate
• Own the NPS program execution, tracking and updating
• Work on developing dashboards for KPI tracking and enable management to make key informed decisions for the customer success team
• Assess, analyze, consult, and strategically address business bottlenecks and provide scalable solutions
• Support subsequent business units in developing and implementing dashboard visualizations and other analytical solutions
• Build and create data pipelines to be consumed for internal and external use
• Prepare data and reports for operational and analytical uses
• Manage and lead multiple project tasks and deadlines with team members cross-functionally
• Create intuitive interfaces, setup permissions and security for both internal and customer facing reporting

Lead SCRUM/Kanban like standups and bi-weekly demos with IS360 Power BI report builders and data handlers.

Who You Are:-

• Strong knowledge on NPS tracking tools and processes
• Strong knowledge of excel and power BI
• Efficient prioritizing and documenting your work and tasks with project management software
• Able to collaborate and communicate cross-functionally within the organization
• Teacher and guide aiding others understand how to build and maintain reports

Who we are:

Invenco by GVR brings together Gilbarco Veeder-Root’s (GVR) time-tested Retail Solutions business with best-in-class technology from recently acquired Invenco. As a global leader in the payments and c-store industries, Invenco by GVR aims to be the operating system for convenience retail, by providing retailers with agile technology solutions that will allow them to increase productivity and drive consumer engagement.

Who Is Vontier

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit: www.vontier.com.