With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to

go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare

in reality, and reinvent the ways companies work to make an impact far bigger than just our

bottom line. We’re harnessing the power of technology and humanity to create meaningful

transformation that moves us forward in our pursuit of a world that works better for people .

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger

to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing

opportunities, and pushing boundaries to turn our vision into reality. And as you help us

create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Manager, HRO

In this role, you will be responsible for being an effective influencer, knowledgeable about

the business, and whose impact and value is clear to the client group and HR org alike. The

ideal candidate will thrive in a multifaceted and changing environment and have fun while

getting a lot of great work done while leading the team.

Responsibilities

• Provide senior-level management and lead team on operational aspects for end-to-end HR operations with experience in recruitment and payroll processes

• Ensure an excellent experience for all stakeholders/customers of the processes

• Work closely with quality team in identification and implementation of improvement

ideas

• Monitor and resolve day to day issues & escalations, if any, by coordinating with the

Recruitment & Payroll team & Process owners

• Work closely with Process owners to ensure that any process changes / updates are

communicated timely to the team members in India

• Review process performance and report out performance dashboards on a regular

basis

• Provide support to the team for critical and complex cases

• Provide coaching and mentoring to team members

• Participate and drive governance meetings with client stakeholders

• Ensure adherence to KPI’s and SLAs as agreed for the respective processes

Qualifications we seek in you!

Minimum Qualifications

• Relevant experience in managing HR Operations including Recruitment & Payroll for

North America market

• Excellent communication skills (verbal and written) to manage relationships with

client, & teams

• Bachelor’s or equivalent education

• Team leadership experience

• Required understanding in HRIS tools, (Workday) or similar HR solutions

• Required experience with ADP or similar Payroll solutions

• Identify, implement & oversee process improvements to ensure efficient and accurate

data processing

• Demonstrated competence in managing various HR functional areas such as Talent

Acquisition, Employee Lifecycle management, Employee Support Center & Payroll

• Outstanding interpersonal and communication skills

• Extensive client/stakeholder management experience to include supporting

escalations

• Demonstrated credibility and integrity in communications to ensure information

flows both upward and downward

Preferred Qualifications/ Skills

• MBA/external certifications from recognized institutes is an advantage

• Ability to thrive in an unstructured environment and work independently

• Ability to manage multiple complex issues and prioritize projects concurrently

• Ability to work at all levels of the HR “stack” – strategic, operational, and tactical

• Contract management

Genpact is an Equal Opportunity Employer and considers applicants for all

positions without regard to race, color, religion or belief, sex, age, national

origin, citizenship status, marital status, military/veteran status, genetic

information, sexual orientation, gender identity, physical or mental disability or

any other characteristic protected by applicable laws. Genpact is committed to

creating a dynamic work environment that values diversity and inclusion, respect and

integrity, customer focus, and innovation. For more information, visit www.genpact.com .

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Furthermore, please do note that Genpact does not charge fees to process job applications

and applicants are not required to pay to participate in our hiring process in any other way.