About FreshBus

By 2025, India’s sustainable mobility market will grow by 10 times and will account for more than 10% of the total annual demand for electric vehicles globally, which is more than Europe and North America combined. At Freshbus, our mission is to accelerate India’s growth to smart sustainable mobility. We’re both a tech start-up and a sustainable transport operator. FreshBus is a modern-age smart bus service, which enhances the Indian bus journey and customer experience to the best standards by providing a comfortable, safe, and sustainable traveling experience to bus travelers through its use of technology combined with the best process and innovation.

Responsibilities:

• Develop training materials, manuals, and resources to support ongoing education and skill development
• Design and deliver training programs for bus drivers and operational staff, focusing on customer service, safety protocols, and operational efficiency
• Conduct regular training sessions and workshops, utilizing various formats such as classroom training, online modules, and on-the-job coaching
• Conduct regular audits and inspections of bus operations to ensure compliance with safety, cleanliness, and service quality standards
• Analyze customer feedback and operational data to identify areas for improvement and implement corrective actions
• Analyze customer feedback and identify areas for improvement in processes, policies, or service delivery
• Collaborate with cross-functional teams, including Operations and Product to deliver and refund to address customer needs and improve service quality
• Identify opportunities to streamline processes and enhance operational efficiency without compromising customer experience
• Monitor key performance indicators (KPIs) and report on team performance, identifying trends and areas requiring improvement

What are we looking for:

• Any Bachelor’s degree
• 5+ years of relevant experience
• Proven experience in quality management and training within the service industry.
• Excellent communication and interpersonal skills.
• Previous experience with implementing and managing training programs is highly desirable
• Excellent verbal and written communication, analytical and problem-solving skills
• Knowledge of Excel, Word, and PowerPoint

Location: Hyderabad