• Team management experience
• communication skills- B2 High/C1 Level
• Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
• Experience within customer services(Voice process)
• Excellent leadership and communication skills
• Should be comfortable with rotational shifts & Week Offs
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinking

+

Education

•  Graduate

**Team Leader US -Gurgaon**

Education : HSC

Experience : Minimum 1 year of experience as a TL

Process : International (International Process only should apply)

Background : BPO Experience

Shift Window : 24 x 7

Weekoffs : Any 2 days in a week

Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

Notice Period : Minimum 30 days or immediate

• Team management experience
• communication skills- B2 High/C1 Level
• Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
• Experience within customer services(Voice process)
• Excellent leadership and communication skills
• Should be comfortable with rotational shifts & Week Offs
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinking

+

Education

•  Graduate

**About Foundever**

Foundever™ is a global leader in the lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.