Faxtor Hiring For Senior Account Executive at Bangalore, Karnātaka Full Time

About Us:

Faxtor empowers schools by providing cutting-edge School ERP solutions and App White Labelling services. These invaluable tools serve as the foundation upon which educators can build a more efficient, technologically-driven learning environment.

Our comprehensive web portal and mobile apps have become instrumental in reshaping how schools interact with parents. As we continue to grow, we are looking for you to join our team and help deliver app white labelling solutions that go beyond the education industry.

Job Description:

Product Specialist will be a central dedicated product POC for all the accounts. Their main KRA would be to drive on-time setups, on-time activations, getting customers to meaningful usage as well as be product problem solvers to guide customers through their product journey.

This will ensure that the customer has a dedicated person in the Head Office who is understanding their requirements and solving them, by working closely with our product team.

Product Specialists will be a part of the Customer Success team. This individual should be highly motivated, fluent in English and Hindi, and open to travel. He/She will play a pivotal role in managing end-to-end tasks for key clients, resolve all queries through our CRM, and contribute to our continued growth in the dynamic world of app development.

Key Responsibilities:

• Manage your portfolio of customers
• Improve usage of customers by understanding their current mode of operating and their requirements
• Be the product specialist to guide customers in case of queries
• Become the voice of customer at the Head Office and closely work with product to provide timely resolution to bugs and feature requests
• Setup the customer’s end-to-end on Faxtor platform to drive maximum module usage.

Must have:

• Proficiency in Microsoft Excel, including creating and analysing MIS reports.
• Confidence with public speaking, hands-on at providing training and giving

presentations (online and offline).

• Willingness to travel on short notice, as and when required.
• Personal devices for work purposes (BYOD policy)
• Experience: Possess a minimum of 3 years of experience in a similar role.
• Fluency in English, and Hindi.
• Strong ownership attitude with a results-oriented mindset.

Good to have:

• Prior experience of using a CRM tool will be an advantage.
• Proficiency in MS Excel

Why Join Us:

• Enjoy a flexible hybrid work environment.
• Benefit from professional growth opportunities within our expanding company.
• Salary range – INR 35,000/- to INR 50,000/- monthly in hand.
• Plus, we are awesome!

Why Wait?

• If you have the X factor send us your updated resume to **@faxtor.in along with a cover letter mentioning why You are the one.