Full Job Description
Job Summary:
EY Global Delivery Services (GDS) consists of various service delivery centers from which Client Service and Enablement Services teams operate to deliver strategic support to EY member firms. GDS spans all geographies, practices, services lines, sectors and competencies within EY to deliver integrated services that result in efficient and world-class solutions. The position in discussion is with the Deal Management CoE in EY GDS MBA function. The Deal Management CoE serves as an extension to the onshore Pursuit teams who are involved in the direct Bid Management Processes. The Deal Management CoE supports the onshore teams on a number of opportunities, adding more value during the pursuit process or the bid management cycle.
The Global Pursuit Resource Center (PRC) is a new cross-Service Line initiative to provide practitioners easy access to a curated library of recent pursuit materials, leading practice tools and guidance, and helpdesk support. Critical to the success of this global pursuit self-help model, the Global PRC Helpdesk Supervisor oversees the PRC coordinators who (1) collect and curate recent content, (2) proactively manage the portal to provide a great user experience and (3) provide navigation support and advice on leading practice. The Global PRC Helpdesk Supervisor also oversees the day-to-day execution of key Global PRC content and support processes, and provides assistance with more complex service requests.
Job Specifications:
Lead efforts to obtain final pursuit materials from the pursuit teams the Global PRC supports
Execute monthly and targeted collection processes
Participate in weekly efforts to identify and collect pursuit materials from priority, high value, innovative wins/losses
Review collected content to determine if eligible for Global PRC Public Library
Oversee the day-to-day execution of the content preparation process
Perform spot check reviews of published documents
Manage decision trees for handling queries and collate common queries and responses
Oversee the quality review process, provide direction and coordinate support services of the Global PRC Helpdesk team
Exhibit innovative thinking and flexible approach while managing out-of-scope requests
Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to Global PRC Helpdesk Manager as and when required.
Analytical/Decision Making Responsibilities:
Champion Markets Activation Team (MAT) best-practice pursuit management tools and processes
Solution-oriented, strong analytical skills and ability to make sound decisions quickly, given tight timeframes and fast-paced environment
Demonstrate versatility in a constantly evolving environment with a wide variety of social styles
Supervision Responsibilities:
Work with considerable autonomy while often managing the work of others
Provide coaching and mentoring to others; may serve as a Counsellor to PRC Helpdesk Coordinators
Support the onboarding and training of new hires in the Global PRC Helpdesk team
Oversee the work of the Global PRC Helpdesk Coordinators
Knowledge and Skills Requirements:
Essential
Good understanding of Business Development and Pursuit Management
Excellent communications skills (verbal, written and listening) and attention to detail
Ability to analyze data, derive conclusions and make decisions
Excellent critical and strategic thinking
Excellent project management, coordination and negotiation skills
Ability to work independently with minimal supervision
Ability to influence without authority, lead and coach others
Proven ability to influence and build collaborative relationships with a wide range of stakeholders, team members, customers, demonstrating tact and diplomacy
Demonstrate excellent customer service skills including telephone, MS Teams and e-mail support
Other Requirements:
From time to time, internal and external obligations may require working after normal business hours.
Job Requirements:
Education:
MBA (International Business/ Marketing)
Experience:
6-9 years in Business Development of which minimum 3 years should be in Bid Management/Pre-Sales/Pursuit Management in professional services organizations
Experience in developing external marketing communications
Experience working in a cross-border, multi-cultural environment
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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