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Explorance Hiring For Application Support Analyst | Walk-In Interview | 01-07-2023 at India Full Time
Walk-in Interview on 01-07-2023, 10.30 AM – 4.00 PMLocation:Explorance, 2nd Floor, Workez, Urban Square Building, Old Mahabalipuram Road, next to Turyaa Hotel, Elango Nagar, Perungudi, Chennai, Tamil Nadu 600041. https://goo.gl/maps/KVN4urtSuvZJ6scz8 Join a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for an Application Support Analyst who always strives for software excellence and continuous improvement.
What You Will DoUnblocking of Customer Support driven issues
Investigate issues and provide root cause analysis
Validating issues against product requirements
Research issues through code, documentation and interviewing knowledge and stake holders
Creating action items from customer raised issues
Providing workarounds to Customer Support driven issues
Reporting bugs and product suggestions to product management team
Reporting documentation improvement requests to technical writing
Continuously contributing to the troubleshooting guide and Improving internal knowledge documentation Propose infrastructure and system/software configuration changes to address production issues.Contributing to the incident report
Escalate to proper teams in a timeframe that respect our service level agreements
Technical SkillsExperience in supporting a . Net based web application. Ability to identify complex issues by debugging the application and by analysing traces and logs and escalate it to L3 team.
Experience in writing T-SQL Queries, Stored Procedures, Functions etc. to investigate and fix issues. Experience in creating Scripts using PowerShell to automate recurring/scheduled tasks and/or facilitate handoff. Experience in Server-side languages like C#, ASP.NET is an added advantage.
Be proficient with JIRA to assign requests to other support/dev teams, track or follow up on requests. Effectively time management and Prioritization skills in order to meet high level of service. Understanding of Software Architectures and API Designs.
Understanding of Distributed Systems DesignsUnderstanding of SDLC (Software development Life Cycle)Understanding of Software Quality best practices
Understanding of System administration and networking
Soft SkillsYou are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills. You are resourceful, flexible and hold self-accountable and persevere in the face of obstacles. You are an articulate communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers.
You are curious about technology and software and learning how our customers use our product. You are a standout teammate who believes that the whole is greater than the sum of all parts. You are empathetic and enjoy teaching customers at all levels of technical proficiency.
You are self-aware and are open to adapting to changing environments. You follow through on your commitments (and are honest when something is over your head)! At Explorance, we take inclusion to heart and live it each day.
We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics.
And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
