Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We pride ourselves on being the fastest, most precise way to realize a travel plan, no matter the distance or complexity. We are the preferred partner of some of the world’s biggest technology companies, airlines, hotel chains and car rental companies. Together with them we work closely to meet the growing demands of our customers.

Role & Responsibilities:

●Support and Troubleshoot issues within Genesys Cloud, also including SIP & Network.

●Teach agents and supervisors how to best utilize Genesys Cloud.

●Staying up to date with new functions in Genesys Cloud

●Assesses situations to make appropriate recommendations based on operational needs

●Adheres to support processes and best practices

●Prepares and/or reviews functional requirements documentation

●Adapts to prestigeless work within a small team environment

●Participate in operational meetings for technical guidance and solution proposals.

●Propose, design, develop, test, deploy Genesys Cloud flows based on business

requirements.

●Design, develop, test and deploy full stack javascript web widgets used in Genesys Cloud.

●Develop ad hoc python scripts with Genesys Cloud SDK