Engle Martin Hiring For Operations Specialist at Goa, India Full Time

TITLE: Operations Specialist

DEPARTMENT: EIMC

REPORTS TO: Operations Coordinator, EIMC

STATUS: Regular, full-time; exempt

Summary Of Job Purpose

EIMC, an Engle Martin company, is an independent marine consulting services company providing supply chain loss control and claims investigation expertise to insurers, brokers, 3PLs and industrial partners. The Operations Specialist is responsible for daily support to claims, risk management, and sales activities.

Primary Job Responsibilities

• Tracks and maintains master schedule of field survey & inspection work. Disseminates survey assignments and deconflicts overlapping assignments. Determines when to engage third party survey & inspection service providers.
• Supports claims and risk management team scheduling, resource allocation, client communications, document production,
• Contributes to database administration by updating client, vendor and contact records
• Manages vendor relationships. Develops and maintains in depth knowledge of capabilities, limitations and cost profile within EIMC’s vendor pool.
• Supports sales activities through follow up correspondence, administrative support during events and trade shows, and data entry related to leads & opportunities.
• Supports project managers by accurately opening new project records in project management software and completing initial correspondence with clients using established protocols and procedures.
• Centralizes key business processes based upon established process and workflow guidelines and participates in new process development.
• Stays abreast of office and company policies, procedures, and practices; participates in ongoing training and development as assigned or approved to assure knowledge and skills remain current and comprehensive.
• Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
• Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM, EIMC, and its endeavors.
• Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards.

Required Education & Experience

• Associate’s degree in a related field preferred
• At least 3-5 years of experience in an administrative or operations support role

Desired Knowledge, Skills & Abilities

• Understanding of international logistics and prior experience working with supply chains is preferred
• Strong analytical and problem-solving skills
• Ability to work independently and demonstrates a willingness to engage with an interdisciplinary team structure
• Refined written and oral communication skills
• Organizational and technology skills to work in a remote environment
• Ability to use cloud-based project management, file storage and transfer, and videoconferencing applications
• Strong computer literacy and knowledge of Microsoft office suite

WORKING CONDITIONS

Work is conducted primarily in a remote location or in an indoor office environment with protection from weather conditions and with exposure to noise typical of an office or administrative setting. Must have the ability to work standard business US East Coast hours or earlier.

Physical Activities And Requirements

Work requires light lifting (10 – 20 lbs.), standing, walking, stooping, kneeling, reaching, fingering (keyboarding) and repetitive hand motion, grasping, talking, and hearing at normal speaking levels. Work requires visual acuity to read and prepare data and figures, type words and numbers, view information on a computer terminal, read, operate office machines, and determine the accuracy and thoroughness of work.