edumerge Hiring for Onboarding Specialist at Bangalore Full Time

About Company 

Edumerge Solutions Private Limited is a software product company, founded in 2010. Our primary focus is to deliver innovative solutions and services to the educational sector.We at Edumerge are designing our software products on the latest technologies to provide the best solution to our customers. Edumerge provides solutions based on the requirement of the customer that is formative and cost-effective. Our team is steered by a passion for providing unparalleled customer service and satisfaction. We are transforming the way students, parents, teachers and school administrators communicate, collaborate and come together in building the future of students and creating successful Institutions. 

Website: https://www.edumerge.com/ 

Address: 3rd Floor, Farhan Center, Richmd Town, Bengaluru, BANGALORE, Karnataka, India, 

Role: Onboarding Specialist-customer Success 

Industry Type: Software Product 

Functional Area: Customer Success 

Job Responsibilities: 

1. Collaborate with internal and external stakeholders to understand project requirements and objectives. 

2. Manage stakeholder expectations and ensure clear and consistent communication throughout the project lifecycle. 

3. Proactively address stakeholder concerns, resolving conflicts and promoting a positive working relationship. 

4. Onboarding respective stakeholders on the product 

5. Improve product adoption 

6. Handling Projects using CRM Tools 

Requirement : 

1. Bachelor’s Degree in Computer Science, Information Technology or related field 

2. 1+ year of experience in Software Product Implementation in SaaS companies 

3. Excellent Knowledge of MS Excel, Word 

4. Knowledge of capturing and recording the activities on a computer or device screen, typically accompanied by voice-over narration or additional visual elements to showcase the features or functionality of a product or software. 

5. Excellent written and verbal communication skills 

6. Able to clearly communicate technical concepts to both technical and non-technical audiences