Role & responsibilities
Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points
9. Evaluating effectiveness of training & development programs, formulating and reviewing training strategy and determining appropriate instructional methodologies and formats
10. Providing guidance and leadership to staff in accordance with specified program objectives
11. Mapping business requirements and coordinating with stakeholders in developing and implementing processes in line with the preset guidelines
12. Monitoring the overall functioning of processes and implementing adequate measures to maximize both internal and external customer satisfaction levels
13. Handling new business transitions for eClerx. Ensuring closure of all KM related deliverables which includes creation of SOP, creation of training plan, training content and assessments, creation of processes required to be followed, creation of project plan for effective knowledge transfer and ensuring smooth knowledge transfer from client to new hire batches
14. Designing various processes to drive governance for various KM deliverables
15. Willing to conduct TTT for the trainers and contribute in overall development of the team
Essential skill-set required:
Work experience required:
Formal Qualifications:
Preferred candidate profile
Customer service inbound experience trainer are preferable.
Should be flexible with night should
Flexible to work in 1.30 AM shift
Contcat [email protected]
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