Dunzo Hiring For Area Manager – Store Operations at Bengaluru, Karnataka, India Full Time

Founded by Kabeer Biswas, Mukund Jha, Dalvir Suri, and Ankur Aggarwal, Dunzo is a hyperlocal quick commerce company that connects merchants, partners, and users to facilitate transactions across courier, e-commerce and merchant logistics. Dunzo is present in the top 7 cities in India. Headquartered in Bangalore, Dunzo is backed by Reliance Retail, Google, Blume Ventures, Lightrock, LightBox, STIC Ventures, Alteria and 3L Capital. In 2021, Dunzo established the Dunzo Daily model using a network of micro fulfillment warehouses to be able to deliver speed, quality and reliability to customers and therefore an overall enhanced experience.

Dunzo is building a world for today, and we want you to build it with us.

Team Dunzo is passionate about finding solutions to local, offline challenges by leveraging technology to make the cities we grew up in, accessible, and convenient. Whether that’s giving our users back time to do the things they love, providing flexible earning opportunities to our partners, or expanding our merchants’ businesses – we’re passionate about what matters to you!

More Background:

Dunzo is a 24×7 delivery app that makes your city more accessible by getting the best of it at your doorstep. You can order groceries, food, medicines, and send packages within the city. Currently operational in Bangalore, Chennai, Hyderabad, Pune, Mumbai, New Delhi and Gurugram, we have plans to expand to various other cities in the country.

We are a hyperlocal logistics & transportation company that operates across various business segments, ranging from delivery of essentials via surface transport, operating warehouses to experimenting with e-commerce delivery using drones and sustainable modes of transportation using EVs.

We were incorporated in 2014 in Bengaluru and have come a long way since then. We are also backed by some of the largest technology giants and Indian conglomerates.

We have our eyes set on making our cities more accessible and identify efficient ways to deliver smiles and get things ‘dun’ for our community of users, especially when it comes to delivery of essentials and groceries at your doorstep, 24X7.

The DUNvironment

What’s it like to work at Dunzo?

• Lean and strong high performing teams
• Audacious problems to solve
• Focus on excellence
• Exposure to cross functional domains
• High autonomy and ownership
• Opportunity to work with the best talent
• Having fun while getting it Dun

Equal Opportunity Employer:

Dunzo is built on the belief system of upholding one’s dignity and creating an environment that encourages expression of one’s identity. Empathy and respect have been the core values that drive all interactions and decision points at Dunzo. We, at Dunzo are committed to continuously work towards creating an inclusive environment where all team members are treated with dignity and respect without any discrimination on any grounds such as sex, gender identity, caste, sexual orientation, region, race, religion, age, ethnicity, marital status, genetic qualities, disability, etc. We will strive towards building a non judgemental, safe & inclusive environment for individuals at every step of the way- be it in hiring, internal movements, career progression, performance assessments, learning initiatives and other benefits.

At Dunzo, we want everyone to feel truly welcomed and share a sense of belonging within the ecosystem. We believe in being respectful and collaborating in the spirit of partnership while we co-create and strengthen the ecosystem that is redefining the hyperlocal ecommerce experience.

This role will require planning and deployment of essentials warehouse in the city. Focus on operations of the warehouses and drive operational improvements. Ability to assess cost vs ROI of operations initiatives and how it affects the sustainability of the business is a critical requirement.

Responsibilities:

• Manage effectively the day to day operation of the Store’s and team through the operational team leaders.
• Drive RCA/quality Culture throughout the team.
• Support the development of the Operational Team via coaching and mentoring.
• Manage, motivate, hire & train and continually develop the Store team.
• Responsible for the security of all Stores assets and infrastructure.
• Manage the returns to the Stores and ensure items are dealt with promptly and returned to stock/supplier.
• Maintain regular communication with Procurement managers to update on any supply challenges.
• Follow up with stock controllers to ensure that stock movements and stock keeping standards are maintained in line with company guidelines.
• Responsible for investigating stock discrepancies, including negatives, unfound and sold out, and reporting the information to relevant managers including the finance team.
• Drive stock takes at regular frequency and report on results.
• Ensure the highest operational standards are always deployed on floor.
• Ensure the Store’s is compliant with current Health and Safety regulations and that the warehouse team is trained appropriately.
• Regularly appraise team members and carry annual performance review at the communicated time. (Basis HR Department Communication).
• Manage vendor relationship with all local vendors to ensure smooth supply.

Skills and Qualification:

• Handled a team size of 100 + members. (Mix of on role & off role)
• Good communication/stakeholder management skills.
• A minimum of 3 years of work experience.
• Warehouse/ Retail operations experience is mandatory.
• Good understanding of MIS.
• Graduation degree will be mandatory.
• Well versed with local language.

Key Result Areas

• Responsible for managing Store processes such as inbound, inventory management and outbound operations.
• Manage a multilayer team of size 100+.
• Analyse reports such as quality complaints, pilferages etc. to drive improvements.
• Manage vendor relationships to ensure smooth supply of goods.
• Drive improvement projects such as Kaizen, 5S and safety improvement projects.

Eligibility:

• Education: Graduate from a reputed college.
• Experience: 3-5 years
• Location: Bangalore