The ideal candidate will be responsible for reaching out to patients and their families, providing information about our services, and assisting them through their healthcare journey. This role is crucial in ensuring that patients receive timely and accurate support during their critical care or cancer treatment.

Key Responsibilities

• Answer inbound calls from patients, addressing their inquiries and providing clear, empathetic responses.
• Schedule appointments, follow-up calls, and coordinate with the healthcare team as needed.
• Maintain detailed and accurate records of patient interactions and update patient profiles in our system.
• Educate patients about their care options, support services, and resources available to them.
• Collaborate with other team members to ensure a seamless patient experience and resolve any issues or concerns.
• Follow up with patients to ensure their needs are met and gather feedback to improve our services.