Service trainer (Aftersales)

2 Level Assistant Manager /Deputy Manager

3 Reports to (Title) After Sales Training Manager

4 Function CEM

5 Work Location Halol / Faridabad/ Bangalore

6 Responsibilities,

role, task &

duties of position

Training Course Preparation, Planning And Setup

 Able to understand technical training modules and deliver technical training

with practical examples and demonstration on EV vehicle / Engines, chassis,

electrical etc.

 Good and through understanding of Electric vehicles along with Petrol, Diesel

technology and advance technologies like CAN communication, electric, hybrid

etc.

 Able to understand and deliver training on control systems, electrical

trainings, Automatic /CVT transmission and chassis related trainings.

 Able to understand and develop content through repair manuals.

 Able to plan and prepare for regular technical training courses.

 Able to take care of training aids, equipment’s, vehicles and maintain vehicle

conditions after regular training conductions.

 Able to travel and plan training with cost saving and quality output.

 Able to contribute ideas for training aid development e.g. cut sections,

working models etc. Experience in cut section development is add on.

 Kaizen mindset and cost effective with focus on not compromising on quality

delivery.

 Aptitude and interest in training and manpower development.

 Able to handle manpower certifications and other activities related to reward

and recognition.

 Experience in both hard core Technician training and process & Behaviour

Service Advisor trainings

 Exposure to DMS [dealer management system]

 aware of passenger car dealership operations

 Behavioural

 Experience in developing new trainers, dealing with content development

team.

 Synergize with Training Team and all internal stakeholders. Positive attitude,

and a team player. learning attitude. Free to travel PAN India, as and when

required.

Position

dimensions

(Optional)

FINANCIAL NON-FINANCIAL

Annual Sales/Revenue Impacted

By Position (USD)

Direct Reports: Total team size

under direct control

Direct Managers Salaried

Indirect Professionals Hourly

Annual budget Hourly Contract

Other relevant scope (number of dealers, annual dollar buy, vendors managed, etc.)



8 Educational

Qualification,

Experience, Skills

& knowledge

 Person should have adequate knowledge about EV technology and EV vehicles.

 Bachelor’s Degree in engineering with minimum 6~10+ years’ experience of handling

Training operations in an Auto OEM. Minimum 3 years of actual technical training

delivery experience in passenger car.

 Excellent spoken and written English, strong & pleasing personality, strong Training

Acumen.

 Familiarity with traditional and modern training methods (on-the-job, in classroom

training, e-learning, workshops, simulations etc)

9 Competencies &

cultural

 Learner, team player, Time Management. Confident personality.

 Strong interpersonal and communication skills (written and verbal), passion for

requirements Training.

 Ability to achieve outcomes with minimal direct supervision.