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Dentsu Inc Hiring For GCC_SF Service cloud at Bangalore, Karnātaka Full Time
Company Description
Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies.
Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC.
Job Description
Location: Chennai or Bangalore
Experience: Min 5 years
Timing: 11.30 am to 9 pm
Job Description :
Candidate should be
• Salesforce technology expert responsible for design and technical implementation
• Translate business and marketing challenges into well-designed solutions.
• Collaborate with internal feature development team to determine best path for Salesforce platform implementation
. • Stay in tune with latest Salesforce technology updates, changes, community, and roadmap(s)
• Understand the ins and outs of complex technology environments and know how to optimize solutions for efficiency and simplicity.
• Enjoy teaching and coaching the business team on how to best use Sales Force Cloud
• Maintain and document technical processes and marketing automation procedures and provide seamless hand-off to business users to utilize
• As a Salesforce developer, you will be responsible for developing customized solutions within the Salesforce platform. You will also analyze project objectives, create customer workflows, and troubleshoot errors
• Contributes to team ceremonies such as refinement, sprint planning, demo and retro
• Actively works to identify and remove/ mitigate risks and blockers to product dellivery
- Communicates openly and frequently with the team by being responsive to in-person prompts
- Experience in front-end development (HTML, CSS, JavaScript)
• Back-end development with Node.js
• Experience with API integrations (REST/SOAP) & working knowledge of SQL
• Hands on Salesforce Marketing & Service Cloud and Core CRM platform
• At least 2 Salesforce certifications – Marketing Cloud Developer & Administrator
• Experience in cloud data integration/ integration pipelines (Cloud Data fusion)
• Post deployment configuration changes and minor administration duties like training on Salesforce cloud platforms
• Understanding of Agile practices and associated tools (Jira/Azure DevOps or similar)
• Supports the building and enhancement of the CRM Service Cloud product line by solutioning and building Sales and Experience cloud capabilities on Salesforce
- Responsible for the iteratively improving our Marketing, Service Cloud data model and architecture
- Create modular, expandable, and reusable components
• Building and managing integrations with multiple in house/external systems with Salesforce
• Work with Salesforce and other third-party integrator’s to provide optimal solutions
• Work independently and in environments where scope requires clarification
• Contributing to technical documentation
• Performing Salesforce Administrator, as needed
• Striving towards coding best practices and data quality
