This role requires travelling in and around Delhi in the nearby Hubs/Development centres & making reports accordingly.

Roles and Responsibilities:

The role will oversee the operations related training for different functions First Mile,

MidMile, Last Mile, FTL Operations, LTL Operations. The core focus will be on performance related metrics training, job role related scheduled curriculum training and induction training. The role also demands superior analytics acumen to identify areas / facilities which require extra emphasis on training. The Manager Training will research, design, develop, deliver, and evaluates training initiatives that promote people capabilities throughout the organization. This role also monitor the effective roll out of training via 300+ Ops Coaches in the network.

1. Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization.

2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to

middle- management) to include resource, calendar and venue coordination, facilitator

preparation, material preparation and/or other logistics related items. Ensures training records

are maintained.

3. Designs and delivers training – both face to face and virtual training within time and budget

constraints. Working with stakeholders and subject matter experts (SME’s) to make the training more relevant to the business objective.

4. Monitors and evaluates training programs effectiveness, success, and outcome periodically.

5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to

improve the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL Ops,

LTL Ops, Fulfillment Ops.

6. Manages and oversees the learning management system (LMS) learning experience; analyze

learner performance and engagement. Work with team to enact any needed improvements or

changes needed.

7. Conducts effective induction and orientation sessions.

8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations.

9. Other duties and responsibilities as determined by Head Delhivery Academy

10. Travel extensively (PAN India) to various Delhivery facilities as and when required

Interactions with Internal and External Stakeholders –

This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy Content Team, Control Tower Team, Tech, Data Teams, third party e-Learning Platform providers, National Skill Development Council etc.