Danaher Hiring For Application Support Specialist, Bangalore at Bangalore, Karnātaka Full Time

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Location – Bangalore

Role – Application Support Specialist

Job Purpose:     

The position is field-based in India and will be responsible for supporting the growth of the Sciex Separations business in the region. The role is customer-facing with activities will include ownership of presales demonstrations of Sciex Separations equipment to potential customers and post-sales support to ensure high levels of customer satisfaction. It will also include support of other business functions to deliver the India financial plan.

Key Responsibilities

• Deliver high quality support to users to drive customer satisfaction, leading to development, nurturing and retention of key customer base.
• Plan and deliver training courses, provide phone, web and in-lab technical support of LC-MS products and monitor customer satisfaction through regular contact with key accounts.
• Pre-sales demonstration of Sciex Separations instruments and workflows. This will include working with sales teams on the qualification of customers/sales strategy, the development of new LC-MS based analytical methods and generation of demonstration reports.
• Prepare and/or deliver technical presentations and product demonstrations at scientific conferences.
• Prepare technical documents and white papers for publication in Sciex Separations literature and peer review journals.
• Maximize instrument usage to meet productivity targets and contribute to win rate
• Conduct and deliver regular trainings/refreshers for sales and service teams.
• Coach junior members of the team
• Provide market intelligence and updates on ongoing trends in the defined vertical segment
• Generate IP for the organization based on research done on Sciex Separations instruments
• Support the smooth running of the Demo Lab in the Centre of Excellence

Experience

The ideal candidate will have the following experience:

• 3-5 years of relevant experience in Lifesciences or related industry. Experience in the area of Bioanalytical &  analytical research shall be preferred.
• In-depth understanding of analytical techniques in research, specific to Liquid Chromatography tandem mass spectrometry.
• Laboratory-based experience in the application of these technologies, including method optimization and troubleshooting.
• Preferable to have hands on experience related to other instrumentation and techniques in  LC-MS/MS workflows. 
• Proven experience of teaching or training the use of separations sciences equipment.

Personal Profile

The ideal candidate will have the following personal profile:

• High degree of technical competence & confidence.
• Analytical approach to problem solving and troubleshooting.
• Dynamic, self-motivated and driven; independent and proactive.
• Excellent time management skills.
• Target and results oriented.
• Demonstrated interpersonal skills.
• Collaborative and team oriented work style.
• Excellent verbal, written and presentation communication skills.
• Flexibility to travel frequently at short notice

Education-

The ideal candidate will have the following educational profile:

• M. Pharma/ M. Sc (> 4 year of industry experience) / Ph.D. in Pharmacy or Life Sciences (>3 years of experience)

Job Requirements-

The candidate must have the following:

• Highest levels of personal and professional integrity and ethics.
• Good verbal and written English language communication skills.
• Experience with personal computer, e-mail, and Microsoft Office programs.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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