CustomerLabs Hiring for India Compliance Assistant- University of Leicester Job at Chennai Full Time

Job Title: Admissions and Compliance Assistant
Grade: TBC
Salary:
Department: Future Students Office
Contract: TBC
Job Reference: N/A
To report to: Compliance Officer – Future Students Office
Role Purpose
To assess new applications to University of Leicester degree programmes promptly and efficiently
within agreed criteria, liaising with applicants to chase outstanding documents and passing complete
applications to the offer making team in the UK, for a decision. To support the University’s
compliance objectives by undertaking verification checks of documents, where possible, with the
relevant awarding bodies and holding interviews with all applicants who firmly accept their offer.
Be part of a team which processes up to 21,000 (Postgraduate) and 24,000 (Undergraduate)
applications each year. Manage own time to ensure that tasks are completed to appropriate
deadlines, using initiative and attention to detail to assist the University in its aim to recruit high
calibre international students.
Principal Responsibilities % Time
To carry out interviews to applicants prior to the issue of a Confirmation of
Acceptance for Studies (CAS) document under the guidance of the Compliance team
using pre-agreed interview questions to ensure a robust and consistent approach.
To record interview outcomes within the Student Record System.
To review and assess applications to the University in accordance with agreed entry
criteria, ensuring that all required documents have been received and contacting
applicants to request anything outstanding.
To verify qualifications for all applicants and check the comparability of international
qualifications using relevant sources of information.
To prepare applications by marking clearance checks in the University’s Student
Record System and referring complete applications to the offer making team in the
UK, for a decision.
To understand the applicant journey, to act on problems and escalate any nonstandard interview decisions to the Compliance Officer
Undertake other ad-hoc tasks deemed important to the delivery of Leicester’s
Global recruitment objectives
35%
20%
20%
20%
5%
Internal and External Relationships
External relationships: outside the University, the post holder has frequent and daily contact with
international agents, education institutions, prospective students by email and phone, regarding
student applications (and associated issues).
Internal relationships: within the Future Students Office the post holder must be able to operate
as an effective team member, supporting other colleagues and keeping them briefed on relevant
aspects of the work; in particular, there will be regular contact with the Compliance team based in
Leicester and frequent contact with colleagues in the wider Future Students Office team in order
to deal with a range of recruitment related issues, this would typically include, the Admissions
Office and the Global Recruitment team
Planning and Organising
The role requires high levels of planning, organisation and self-motivation. A high volume of
applications is received in a condensed window of the academic cycle. Similarly, interviews will
need to be carried out in a timely manner once applicants have paid a deposit. It is necessary to
balance competitive turnaround times with high standards of accuracy and compliance and to
ensure that accurate records are maintained in order that both Leicester and India teams have
clear oversight of the admissions, verification and interviewing processes.
Qualifications, Knowledge and Experience
Essential

• Educated to degree level or equivalent*
• Previous administrative experience, ideally in a customer service-based environment or

an academic environment*

• Cultural awareness and sensitivity*

Desirable

• Experience of working within the UK higher education sector or a similar environment.*
• Knowledge of the Higher Education applications process*
• Knowledge of the UK Higher Education system with a strong understanding of current

policies and practices and how they relate to international student recruitment and the
role of marketing in Higher Education*

• Fluency in a second language*
• Experience of studying in a UK university*
• Experience of living or studying overseas*

Skills, Abilities and Competencies
Essential

• Excellent administrative, word-processing and IT skills, especially Word, Excel, and use of

the internet*
Commented [ANJ1]: Do we need to specify English, and
then an Indian dialect as a secondary?

• Articulate, confident and competent in the use of database systems and electronic

communications*

• Well-developed written and spoken communication skills*
• In-depth knowledge of the Indian school and university education system*
• Good customer care skills together with excellent interpersonal, organisation and

teamworking skills

• Initiative and ability to prioritise own workload and to be flexible
• Well-developed organisational abilities including: attention to detail; ability to prioritise;

ability to implement, maintain and initiate changes to office procedures, keep accurate
records and produce status or progress reports

• Cultural sensitivity: awareness of the international perspective of the work of the Office in

terms of the diversity of the student body and our relationships with overseas
organisations
Desirable

• Willingness to work flexibly, and to be capable of representing the University at

recruitment and promotional events, involving some out of hours and weekend working

• Criteria to be used in shortlisting candidates for interview

Equality and Diversity
The University of Leicester is committed to positively advancing equality of opportunity. We
participate in a number of equalities initiatives which celebrate good employment practice for the
advancement of diversity and equality. These include the Stonewall Workplace Equality Index, the
Race Equality Charter and Athena Swan.