Roles and Responsibilities

• Understanding the products offered by the institute.

• Supporting the leads/enquiries through phone calls, messages , etc.

• Resolving enquiries/leads complaints and queries.

• Providing detailed information to enquiries/leads.

• Maintaining records of each phone call for future reference.

• Offering exceptional customer service and satisfaction.

• Following up with enquiries/leads for any further information.

• Taking feedback from the enquiries/leads.

• Maintaining a healthy relationship with existing students and enquiries.

Desired Candidate Profile

Any Bachelors degree

• Exceptional communication skills.

• Phenomenal conflict-resolution skills.

• Good problem-solving abilities.

• A customer-oriented individual.

• Excellent negotiation and sales skills.

• Outstanding interpersonal and organizational skills .

• Excellent phone etiquette and active listening abilities.

• A quick learner and exceptional ability to make decisions.

Perks and Benefits