Job/Role Title Technology Enablement Officer Division Internal Facing Grade D Location South Asia Regional Office, Delhi Hub Responsible to Head of Global IT Date December 2023
Role Purpose: The purpose of the role is to design, implement, and evaluate training programs that help employees acquire the knowledge, skills, and attitudes needed to use information technology systems/ platforms to perform their jobs effectively under the guidance and support of the Head of Global IT.
Context of role:

• The role reports to the Head of Global IT.
• The role is part of the vertically integrated Finance & Technology functions.
• The role will support the development, evolution and implementation of secretariat wide trainings on IT systems.

Role Deliverables

• Identify IT Training Gaps and Needs in the areas including but not limited to o Microsoft 365 for enterprise (E5 subscription) o Data maintenance and privacy trainings including compliance with data privacy legislations. o Maintenance of organizational hardware/ software. o System security. o Latest trends and developments in the IT space etc.
• Design and develop class-room and e-course type learning material to be used for training, LMS platform. This would include handouts, presentations, etc. using simple and easy to use text and images.
• Deliver training programs that address the identified needs and meet objectives of improved operational efficiency.
• Design and roll out system to collect, collate and analyse feedback and system use data, to evaluate the effectiveness of the training programs.
• Continuously work on improvements of training programs by monitoring feedback from participants, evaluating the effectiveness of training delivery methods, and updating training materials as necessary.
• Promote use of regular refresher and new trainings.
• Ensure regular follow up on compliance with compulsory trainings.
• In collaboration with the Head of Global IT, develop and maintain up to date training plans, material, feedback and learning therefrom and training reports.
• Build a strong technical culture around business systems that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.
• Provide strategic advice for business improvement in a business partnering mode.
• Undertake any other reasonable duties as may be requested from time to time.

Key Skills/Expertise:

• Bachelors degree in Computer Sciences, Information Technology or a relevant field.
• Experience in technical training or a similar role.
• Familiarity with Learning Management System (LMS) software like Moodle
• Effective communication skills verbal and written.
• Outstanding presentation skills.
• A keen eye on details.
• Constant desire to learn and adapt.
• Problem solver approach – understand perspectives and ensure responsive to needs.
• Strong collaboration and organizational skills.
• Strong user knowledge on Up-to-date technologies, methodologies and technology standards.
• Ability to work in a team or individually as and when required.
• Good time management abilities.
• Maintain relationships with key customers in area of expertise
• Strong people person. Great interpersonal skills.
• Fluency in English is essential.
• Fluency in other official languages (Spanish, French or Arabic) desirable.
• Excellent IT skills ability to use MS Office. Database skills desirable.
• Experience managing ticketing systems will be an advantage.
• Demonstrate an understanding of and commitment to safeguarding in a local and international context.
• Demonstrates ability and willingness to work in a diverse, multicultural, multilingual and intergenerational environment that is anti-racist and respectful of others.